Digital Fulfillment Lead - Grocery & Delivery Ops

Fresh Market Inc.; Roswell (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off

Medical, Dental, Vision, Disability, &

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater, ensuring fast, accurate service and a seamless guest experience across all channels.

You will own operational consistency, coordinate with store leadership and departments, manage substitutions and order changes, and maintain product availability, quality, and presentation for digital orders.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Proficiency with mobile devices, handheld scanners, and order management systems.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Retail experience

E-commerce exposure

Fulfillment operations

Guest service

Communication

Education

High school diploma

Tools

Handheld scanners

Order management systems

Mobile devices

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater, ensuring fast, accurate service and a seamless guest experience across all channels.

You will own operational consistency, coordinate with store leadership and departments, manage substitutions and order changes, and maintain product availability, quality, and presentation for digital orders.