Digital Fulfillment Lead — Fast, Accurate Online Orders

Fresh Market Inc.; Miami (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Team member discount (40%)

Wage access up to 50% of earned wages

401K with company match

Financial Wellness Program

Personal time off and time-off plans

Medical, Dental, Vision, Life/Disabilt

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role emphasizes operational consistency, speed to pick, and order accuracy, collaborating closely with store leadership to maintain product availability and presentation.

You will champion a guest-centric, high-quality online experience that mirrors in-store service.

Qualifications

• 2+ years of experience in retail, ecommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.

Skills

Attention to detail

Multi-tasking

Communication

Prioritization

Tech proficiency

Guest service

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Mobile devices

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role emphasizes operational consistency, speed to pick, and order accuracy, collaborating closely with store leadership to maintain product availability and presentation.

You will champion a guest-centric, high-quality online experience that mirrors in-store service.