Operations Fraud Specialist - Operations Shared Services - Uniontown, OH

WesBanco Bank Inc.; Ann Arbor (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review deposits and digital transactions for potential fraud. This role conducts holds, approvals, and communications with internal teams, and supports testing and implementation of process changes.

The position requires at least two years in banking operations, strong communication, and the ability to train peers while ensuring regulatory compliance and efficient workflows.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Minimum of two years banking experience, preferably in operations.
• Proficiency in Microsoft Office.
• Ability to learn various Banking Software programs.
• Excellent written and oral communication with professionalism.

Responsibilities

• Train and guide team members on workload management.
• Support development and implementation of operations plans and policies.
• Collaborate with peers and leaders to improve efficiency.
• Foster relationships for effective teamwork and communication.
• Document process flows for systems and responsibilities; seek improvements.
• Maintain repository of procedures and job aids; ensure critical info is accessible.
• Encourage effective use of technology in operations.
• Meet customer service expectations and vendor timelines.
• Complete daily tasks accurately and on time; suggest changes to improve processing.
• Process affidavits for fraud and coordinate with other banks on funds.
• Review deposit items via branch, mobile, RDC, and ATM for fraud using risk review systems.
• Serve as first-line fraud reviewer on In Clearing checks with escalation as needed.
• Review fraud claims from other financial institutions.
• Monitor Digital Banking transactions for fraud (Zelle, External Transfers).

Skills

Communication skills

Multitasking

Team player

Organizational skills

Customer service

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Direct Link Risk Review

Banking software

Job description

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branchdeposits aswell as In Clearing check items for potential fraud, requesting holds and approval orrejectionsas necessary. The Operations Fraud Specialist is also responsible toreview Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge,skilland/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assistswith training and guidance to team members with respect to understanding,processingand managing the workload.
• Assistsin the development and implementation of operational plans, policies, procedures, and goals that further scalability,automationand efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assistswith theprocessflow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assistsinmaintainingthe repository of procedures, processes, jobaidsand other critical information for functional areas.
• Assistsin driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership aboutpossible changesto processing that will enhance the process.
• Processesaffidavitsfor fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation isrequired.
• Reviews and process fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.
• Professional demeanor in appearance, interpersonal relations, workethicand attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.
• Ability to interact effectively within the team and with the customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Team player with a positive outlook.
• Demonstratedproficiencyin basic computer applications such as Microsoft Office andabilityto learn various applications.
• Ability to learn various Banking Software programs.
• High School Diploma or General Education Degree (GED)required.
• Associate's Degreein preferred.
• Minimum of two years of banking experience, preferably in operations,required.