Digital Fraud Specialist

fnbtandfcbcareers; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a detail-oriented team member to support digital banking operations, focusing on fraud alert investigations and customer communications. The role demands accuracy, timely task completion, and consistent adherence to policy and procedures.

Candidates should demonstrate strong customer service, the ability to work with various stakeholders, and reliable attendance. This is an on-site position in Wisconsin.

Qualifications

• Must have high school diploma or equivalent.
• Must be able to pass background investigation.
• Strong customer service skills and ability to work with multiple stakeholders.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, financial institutions, account holders and Corporate Security via phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete tasks per company policy and procedures.
• Maintain regular and punctual attendance.
• Perform other tasks as assigned.

Skills

Customer service

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

Position level dependent upon experience

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

FNBT is an Equal Opportunity Employer

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment