Personal Banker

First Convenience Bank; Humble (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Convenience Bank is seeking a front-line team member in Humble, TX to deliver exceptional customer service and manage cash in a fast-paced retail banking setting.

Responsibilities include recommending bank products, processing deposits and wires, and cross-selling services while maintaining accuracy and compliance with policy. A flexible schedule and teamwork are essential for success, with emphasis on serving a diverse, Spanish-speaking customer base.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent or currently attending high school.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Pass background investigation.
• Ability to work in a team.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services to support financial success.
• Follow policies in accordance with bank and supervisor directions.
• Strive for monthly new account production as directed by upper management.
• Participate in in-store aisle prospecting within a sales-driven environment.
• Process deposits and pay out funds, recording transactions and balancing daily operations.
• Receive cash and checks for deposits, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit checks and IDs.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Provide bank services to a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks as requested by supervisors and ensure regular attendance.

Skills

Customer service

Cash handling

Teamwork

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

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