Digital-First Relationship Banker

U.S. Bank; Gilbert (AZ); On-site; USD 58,024,512 - 70,918,848; Full time

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build and maintain strong relationships with customers through in-person, appointment-based, and digital channels. The role focuses on understanding client needs, educating them on deposit and loan products, and guiding them to digital self-service options.

As part of a branch team, you will open new accounts, process basic transactions, and support customers with digital tools while adhering to bank policies and regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• Typically 1–4 years of retail banking experience or equivalent training/experience.
• Strong client-facing communication and relationship-building skills.
• Familiarity with digital banking products and self-service technologies.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up.
• Engage and communicate effectively with clients across multiple channels.
• Open new consumer and business accounts and complete service requests.
• Educate clients on digital banking products and services to meet financial needs.

Skills

Relationship building

Customer service

Communication

Digital banking knowledge

Proactive outreach

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to build and maintain strong relationships with customers through in-person, appointment-based, and digital channels. The role focuses on understanding client needs, educating them on deposit and loan products, and guiding them to digital self-service options.

As part of a branch team, you will open new accounts, process basic transactions, and support customers with digital tools while adhering to bank policies and regulatory requirements.