Digital-First Member Relationships Specialist

InTouch Credit Union; Henderson (NV); On-site; USD 30,000 - 33,000; Full time

Job summary

InTouch Credit Union is hiring a full-time Member Relationship Specialist in Henderson, NV. The role focuses on delivering a consultative financial experience in-person and virtually, identifying member needs, and recommending tailored solutions to deepen relationships and wallet share.

The position requires at least one year in customer service, retail, or sales, with knowledge of digital banking tools considered a plus.

Qualifications

• Minimum one year of experience in customer service, retail, or sales.
• Knowledge of digital banking tools is a plus.
• Mortgage Loan Originator (MLO) registration with NMLS is required.

Responsibilities

• Serve as the primary liaison between members and the Credit Union to provide a consultative financial experience both in-person and virtually.
• Identify member needs and recommend tailored solutions to address financial goals and deepen wallet share.

Skills

Customer service

Sales

Communication

Digital banking

Education

High school degree or equivalent

Tools

NMLS registration

Job description

InTouch Credit Union is hiring a full-time Member Relationship Specialist in Henderson, NV. The role focuses on delivering a consultative financial experience in-person and virtually, identifying member needs, and recommending tailored solutions to deepen relationships and wallet share.

The position requires at least one year in customer service, retail, or sales, with knowledge of digital banking tools considered a plus.