Digital-First Customer Support Specialist

Busey; Edwardsville (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Short-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey in Edwardsville, IL is seeking a Customer Care Advisor to act as a customer advocate, earning trust through unmatched service and support for our digital‑first banking customers across phone, chat and email. You will handle technical questions via phone, chat and email; de‑escalate issues, participate in training, protect confidential information, and promote online and mobile banking products.

The role emphasizes teamwork in a fast‑paced environment and offers benefits such as 401(k)

Qualifications

• High School diploma required.
• Knowledge of Microsoft Office.
• Previous banking experience preferred, but not required.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers.
• Attend and participate in training sessions and team meetings.
• Maintain confidentiality of customer information.
• Inform and refer customers to appropriate products and services.
• Perform outbound calls to deliver exceptional service when needed.

Skills

Strong organizational skills

Interpersonal communication

Written communication

Verbal communication

Time management

Problem solving

Independence

Education

High School diploma

Microsoft Office knowledge

Job description

Busey in Edwardsville, IL is seeking a Customer Care Advisor to act as a customer advocate, earning trust through unmatched service and support for our digital‑first banking customers across phone, chat and email. You will handle technical questions via phone, chat and email; de‑escalate issues, participate in training, protect confidential information, and promote online and mobile banking products.

The role emphasizes teamwork in a fast‑paced environment and offers benefits such as 401(k)