Digital Banking Customer Care Specialist

Busey; Joliet (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical

Dental

Vision

Life insurance

Long-term disability

Wellness incentives

Employee assistance program

Job summary

Busey seeks a Customer Care Advisor to advocate for customers and earn trust through exceptional service. You will support our digital‑first clients, promote online banking adoption, and provide proactive assistance across phone, chat, and email channels.

Responsibilities include resolving inquiries, de‑escalating when necessary, participating in training, safeguarding confidential information, and referring customers to appropriate products and services while maintaining a professional,

Qualifications

• Strong organizational skills and attention to detail.
• Experience with web browsers and digital banking products.
• Ability to communicate clearly across channels (phone, chat, email).

Responsibilities

• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations and provide patient, supportive assistance.
• Maintain confidentiality of bank information.
• Attend training sessions and team meetings.
• Perform outbound calls to deliver exceptional service when needed.

Skills

Customer service

Communication

Problem solving

Multichannel support

Education

High School diploma

Tools

Microsoft Office

Job description

Busey seeks a Customer Care Advisor to advocate for customers and earn trust through exceptional service. You will support our digital‑first clients, promote online banking adoption, and provide proactive assistance across phone, chat, and email channels.

Responsibilities include resolving inquiries, de‑escalating when necessary, participating in training, safeguarding confidential information, and referring customers to appropriate products and services while maintaining a professional,