Digital Banking Support Specialist

Busey Bank; Edwardsville (KS); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) match

Profit sharing

Paid time off

Medical benefits

Employee assistance program

Job summary

Busey Bank is seeking a Customer Care Advisor to serve as a customer advocate and manage relationships with digital-first customers. This role focuses on delivering exceptional service and support while encouraging the use of digital offerings.

The ideal candidate has strong organizational skills, the ability to communicate effectively, and a desire to assist customers. Busey offers a competitive salary, a Total Rewards package, and opportunities for bonuses based on performance.

Qualifications

• Knowledge of web browsers and digital offerings.
• Ability to express desire to assist customers.
• Previous banking experience preferred but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support.
• De-escalate situations involving dissatisfied customers.
• Perform outbound calls to customers as needed.

Skills

Strong organizational skills

Interpersonal communication

Problem-solving

Time management

Ability to work independently

Adaptability

Education

High School diploma

Tools

Microsoft Office

Job description

Busey Bank is seeking a Customer Care Advisor to serve as a customer advocate and manage relationships with digital-first customers. This role focuses on delivering exceptional service and support while encouraging the use of digital offerings.

The ideal candidate has strong organizational skills, the ability to communicate effectively, and a desire to assist customers. Busey offers a competitive salary, a Total Rewards package, and opportunities for bonuses based on performance.