Customer Care Advisor

Busey Bank; Edwardsville (KS); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) match

Profit sharing

Paid time off

Medical benefits

Employee assistance program

Job summary

Busey Bank is seeking a Customer Care Advisor to serve as a customer advocate and manage relationships with digital-first customers. This role focuses on delivering exceptional service and support while encouraging the use of digital offerings.

The ideal candidate has strong organizational skills, the ability to communicate effectively, and a desire to assist customers. Busey offers a competitive salary, a Total Rewards package, and opportunities for bonuses based on performance.

Qualifications

• Knowledge of web browsers and digital offerings.
• Ability to express desire to assist customers.
• Previous banking experience preferred but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support.
• De-escalate situations involving dissatisfied customers.
• Perform outbound calls to customers as needed.

Skills

Strong organizational skills

Interpersonal communication

Problem-solving

Time management

Ability to work independently

Adaptability

Education

High School diploma

Tools

Microsoft Office

Job description

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and keep information confidential to protect bank operations
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service

Education & Experience

Knowledge of strong organizational skills; basic knowledge of web browsers, digital offerings and products and services; ability to obtain a Busey account with online/mobile banking.

• Leverage strong interpersonal, written, and verbal communication skills
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Express desire and show willingness to assist customers and resolve issues
• Work independently and in a fast‑paced, team environment

Education & Training

Requires High School diploma. Requires knowledge of Microsoft Office. Previous banking experience preferred, but not required.

Benefits and Compensation

Salary offered is based on factors including job duties, required qualifications, and local market trends. Base Pay Range: $19–$21 per hour. The role may be eligible for bonus or incentives based on company and individual performance.

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. The Total Rewards package includes 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, short‑ and long‑term disability, supplemental voluntary life insurance, wellness incentives, and an employee assistance program. Eligible associates may also take advantage of pre‑tax health savings accounts and flexible spending accounts.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop, and retain individuals with exceptional talent. Busey is an Equal Opportunity Employer, including Disability/Vets. For more information on our Equal Opportunity Employment, visit Busey.com/Careers.