Digital Experience Strategist for Customer Growth

Omnicell; Fort Worth (TX); Remote; USD 48,000 - 80,000; Full time

Job summary

Omnicell seeks a Digital Experience Specialist to join the Customer Success team. You will partner with the Digital Experience Team to craft a scalable digital journey for independent pharmacies and GPO/PSAO clients, focusing on engagement and value delivery.

You will analyze customer data, drive lifecycle improvements, and collaborate with marketing to align messages and digital sales initiatives. Remote work options and travel may apply in the US.

Qualifications

• Relationship management with customers, clients and colleagues.
• Ability to interpret analytics and data to drive decisions.
• Proficiency in MS Office, Google Docs and spreadsheets for reporting.
• Experience implementing and tracking KPIs in a business setting.

Responsibilities

• Develop and execute a digital engagement strategy for independent pharmacies and GPO/PSAO segments.
• Analyse current customer journeys to identify critical interactions and plan improvements.
• Collect and leverage customer feedback and analytics to enhance the digital experience.
• Create ecommerce and other digital sales strategies aligned with marketing goals.
• Collaborate with the digital marketing team on key messages and overall experience.
• Monitor purchase trends and assess impact of economic conditions on digital strategy.
• Analyse customer behavior on current products to improve engagement.
• Oversee customer lifecycle and the digital experience lifecycle.

Skills

Relationship management

Analytics interpretation

MS Office

KPIs tracking

Education

BA/BS in communications, PR, journalism, business or marketing

Tools

Microsoft Office

Google Docs

Spreadsheets

Job description

Omnicell seeks a Digital Experience Specialist to join the Customer Success team. You will partner with the Digital Experience Team to craft a scalable digital journey for independent pharmacies and GPO/PSAO clients, focusing on engagement and value delivery.

You will analyze customer data, drive lifecycle improvements, and collaborate with marketing to align messages and digital sales initiatives. Remote work options and travel may apply in the US.