Digital Experience Strategist — Remote + 25% Travel

Omnicell (temp); Fort Worth (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

EnlivenHealth is seeking a Digital Experience Specialist to manage a large strategic segment of our client base within the Customer Success team. You will design and execute digital initiatives that enhance engagement for independent pharmacies and GPOs/PSAOs, ensuring a compelling customer journey.

You will work with the Digital Experience Team to analyze utilization and interactions, develop a scalable digital strategy, and collaborate with marketing to deliver aligned messaging and outcomes.

Qualifications

• BA/BS in communications, Public Relations, Journalism, Business or Marketing field.
• 1 year working in customer engagement.
• Track record of performance.

Responsibilities

• Develop and execute a digital strategy that delivers personalized experiences at scale.
• Collaborate with the Digital Experience Team to drive customer digital engagement transformation.
• Evaluate current utilization and customer journey to identify critical interactions and plan improvements.
• Analyze customer feedback, data and analytics to improve the digital experience.
• Create an ecommerce and other digital sales strategies.
• Coordinate with the digital marketing team to align messages, goals and experience.
• Monitor purchase trends and assess impact of economic conditions.
• Analyze customer behavior on current products and lifecycle interactions.
• Manage customer relationships with customer success managers and sales.

Skills

Relationship management

Analytics

Microsoft Office

Google Docs

Spreadsheets

KPIs

Education

BA/BS in Communications or related field

Job description

EnlivenHealth is seeking a Digital Experience Specialist to manage a large strategic segment of our client base within the Customer Success team. You will design and execute digital initiatives that enhance engagement for independent pharmacies and GPOs/PSAOs, ensuring a compelling customer journey.

You will work with the Digital Experience Team to analyze utilization and interactions, develop a scalable digital strategy, and collaborate with marketing to deliver aligned messaging and outcomes.