Digital Experience Specialist- EnlivenHealth

Omnicell, Inc.; Fort Worth (TX); Teletrabalho; USD 48 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision plans

Retirement plans with matching

Paid time off

Resumo da oferta

Omnicell, Inc. is seeking a Digital Experience Specialist to join our Customer Experience team and manage a large segment of independent pharmacy clients and GPO/PSAO partners. You will shape digital touchpoints and drive engagement across the customer journey.

You will collaborate with the Digital Experience Team to optimize utilization, analyze data, and deploy scalable digital strategies. Travel up to 25% from a home-based office with a strong benefits package and base salary plus bonus

Qualificações

• Relationship management and ability to communicate with customers, clients and colleagues.
• Performance analysis skills to interpret analytics and data.
• Experience tracking KPIs and driving data-driven improvements.
• Ability to collaborate across teams including sales and marketing.
• 1 year working in customer engagement.

Responsabilidades

• Develop and execute a digital engagement strategy for independent pharmacies and GPO/PSAO segments.
• Evaluate current utilization and customer journeys to identify critical interactions and plan improvements.
• Create ecommerce and digital sales strategies aligned with marketing.
• Analyze purchase trends and the impact of economic events on digital experience.
• Monitor and improve the customer life cycle and digital experience lifecycle.
• Collaborate with Digital Experience Team to drive transformation and ensure alignment of key messages.

Conhecimentos

Relationship management

Stakeholder communication

Performance analytics

KPI tracking

Team collaboration

Formação académica

Bachelor's degree in communications, Public Relations, Journalism, Business or Marketing

Ferramentas

Microsoft Office

Google Docs

Spreadsheets

Descrição da oferta de emprego

Job Title: Digital Experience SpecialistReports to: Manager, Digital ExperienceDepartment: Customer SuccessEnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist role is a critical part of our Customer Experience (CX) team responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well.The role of a Digital Experience Specialist is to:Improve customer utilization, driving customer satisfactionBuild customer loyalty and growthResponsibilitiesThe Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale.The Digital Experience Specialist role includes the following responsibilities:Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation effortsEvaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvementsAssessing customer feedback, data, and analytics as insights to improve the overall digital experienceCreating an ecommerce strategy and other digital sales strategiesWorking closely with the digital marketing team to ensure alignment on key messages, goals, and overall experienceEvaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19)Analyzing customer behavior on current productsManaging and assessing the customer life cycle and the digital experience life cycleMonitoring customer interactions for insights and dataManaging customer relationships and working with the customer success managers and salesRequired Knowledge and SkillsRelationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employeesPerformance analysis skills to interpret analytics and dataBasic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheetsMetrics-driven and experience implementing and tracking KPIsBasic QualificationsBA or BS in communications, Public Relations, Journalism, Business or Marketing field1 year working in customer engagementTrack record of performancePreferred Knowledge and SkillsPrior experience in a marketing or customer management functionExperience in Independent Pharmacy operationsWork ConditionsTravel up to 25% of timeWorking out of a home-based officeCompensation information: Base Salary + 20K bonus variable.Drug Screen: RequiredBase Compensation: $48,090.00 to $80,000.00(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)About UsAt Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.EEO, Privacy, and AdaptabilityOmnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [e-mail] Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.