Digital Experience Product Owner

Navy Federal Credit Union; Vienna (VA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid schedule

Competitive pay

Generous benefits

Job summary

Navy Federal Credit Union seeks an Experience Owner to drive the vision and development of digital products for members and employees, partnering with developers and UX to deliver superior member experiences. This hybrid role in Vienna, VA requires strong product management, agile practices, and data-driven decision making to translate ideas into valuable features.

You will collaborate with stakeholders to ensure priorities align with strategic needs, mentor teams, and continuously improve

Qualifications

• Experience with agile development and digital product management or ownership.
• Experience leading, shaping and developing innovative solutions while managing business risks.
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program/product management processes and methodologies
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Analytical skills for analyzing product and experience data for product / experience optimization / improvements
• Analytical and conceptual skills to create original concepts/theories for various projects
• Skill delivering effective presentations to groups of various sizes
• Skill influencing and guiding strategic thinking
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skills

Responsibilities

• Analyze and monitor existing digital products and experiences to grow, serve, and retain members
• Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
• Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
• Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle
• Assist with managing the product backlog including refinement of features into stories with cross-functional team
• Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
• Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Develop business cases and business models for new products, product features, and experience changes when appropriate
• Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Stay current with technology as well as, government/policy impacts and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with the communications/presentations to executive management
• Perform other related duties as required

Education

Bachelor's Degree in Information Technology, Business, Strategy or other related field

SIE

Series 7

Series 66

Series 24

Job description

Navy Federal Credit Union seeks an Experience Owner to drive the vision and development of digital products for members and employees, partnering with developers and UX to deliver superior member experiences. This hybrid role in Vienna, VA requires strong product management, agile practices, and data-driven decision making to translate ideas into valuable features.

You will collaborate with stakeholders to ensure priorities align with strategic needs, mentor teams, and continuously improve