Experience Owner
Navy Federal Credit Union
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Benefits offered by this job
Job summary
Navy Federal Credit Union seeks an Experience Owner to drive the vision and development of digital products for members and employees, partnering with developers and UX to deliver superior member experiences. This hybrid role in Vienna, VA requires strong product management, agile practices, and data-driven decision making to translate ideas into valuable features.
You will collaborate with stakeholders to ensure priorities align with strategic needs, mentor teams, and continuously improve
Qualifications
- Experience with agile development and digital product management or ownership.
- Experience leading, shaping and developing innovative solutions while managing business risks.
- Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
- Ability to productively communicate to stakeholders, team members, and leaders
- Experience in developing business or technology strategy
- Knowledge of project/program/product management processes and methodologies
- Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
- Ability to exercise initiative, produce desired results and achieve objectives
- Ability to learn different collaboration or product management tools quickly
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Analytical skills for analyzing product and experience data for product / experience optimization / improvements
- Analytical and conceptual skills to create original concepts/theories for various projects
- Skill delivering effective presentations to groups of various sizes
- Skill influencing and guiding strategic thinking
- Strong verbal, written and interpersonal communication skills
- Strong problem solving and negotiation skills
Responsibilities
- Analyze and monitor existing digital products and experiences to grow, serve, and retain members
- Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
- Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team
- Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
- Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle
- Assist with managing the product backlog including refinement of features into stories with cross-functional team
- Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
- Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
- Regularly analyze true needs for product features and constantly push for clear understanding of value
- Develop business cases and business models for new products, product features, and experience changes when appropriate
- Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
- Proactively work with product team to formulate creative ideas or solutions for potential issues
- Stay current with technology as well as, government/policy impacts and industry best practices
- Assist with determining when added product value should be pushed to members/employees
- Assist with the communications/presentations to executive management
- Perform other related duties as required
Education
Job description
The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products and experiences. They assist with driving the vision, direction, and development for Navy Federal Financial Group (NFFG)’s digital products used by our members and employees and digital experiences for NFFG products. The Experience Owner will partner closely with other members on the product team, including the Developers and UX representatives on a daily basis while also partnering with all stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.
The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products and experiences. They assist with driving the vision, direction, and development for Navy Federal Financial Group (NFFG)’s digital products used by our members and employees and digital experiences for NFFG products. The Experience Owner will partner closely with other members on the product team, including the Developers and UX representatives on a daily basis while also partnering with all stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.
- Analyze and monitor existing digital products and experiences to grow, serve, and retain members
- Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
- Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team
- Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
- Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle
- Assist with managing the product backlog including refinement of features into stories with cross-functional team
- Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
- Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
- Regularly analyze true needs for product features and constantly push for clear understanding of value
- Develop business cases and business models for new products, product features, and experience changes when appropriate
- Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
- Proactively work with product team to formulate creative ideas or solutions for potential issues
- Stay current with technology as well as, government/policy impacts and industry best practices
- Assist with determining when added product value should be pushed to members/employees
- Assist with the communications/presentations to executive management
- Perform other related duties as required
- Experience with agile development and digital product management or ownership
- Experience leading, shaping and developing innovative solutions while managing business risks
- Experience in market/consumer research, project management, and analysis in support of strategic planning initiativesA
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
- Ability to productively communicate to stakeholders, team members, and leaders
- Experience in developing business or technology strategy
- Knowledge of project/program/product management processes and methodologies
- Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
- Ability to exercise initiative, produce desired results and achieve objectives
- Ability to learn different collaboration or product management tools quickly
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Analytical skills for analyzing product and experience data for product / experience optimization / improvements
- Analytical and conceptual skills to create original concepts/theories for various projects
- Skill delivering effective presentations to groups of various sizes
- Skill influencing and guiding strategic thinking
- Strong verbal, written and interpersonal communication skills
- Strong problem solving and negotiation skills
- Bachelor's Degree in Information Technology, Business, Strategy or other related field
- SIE, Series 7, Series 66, Series 24 licenses
- Background in investments, product management, technology or entrepreneurship
- Advanced knowledge of credit union operations/processes and procedures
- Experience with process improvement, Six Sigma Certified
- Experience working with third party vendors
- Experience optimizing digital experiences within financial services
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
- Monday – Friday, 8:00 AM - 4:30 PM (Hybrid)
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
- FORTUNE 100 Best Companies to Work For® 2026
- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld® Best Places to Work in IT 2026
- Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes® 2026 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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