Digital Experience Product Owner

Blue-Cross-Blue-Shield-of-Michiga; Detroit (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a DX Product Owner to define and deliver digital health products that enhance customer experience and clinical workflows. This role owns the roadmap and backlog, partnering with business, clinical, and technology teams to drive value and ensure regulatory compliance.

You will translate strategic priorities into actionable initiatives, guide development through agile ceremonies, and measure outcomes with data analytics.

Qualifications

• Bachelor’s degree in related field required.
• 5+ years in Product Owner or related role.
• Experience with agile product development teams.
• Healthcare payer/insurance experience preferred.
• Translate business/clinical needs into product requirements.
• Manage multiple products and/or scrum teams.
• Experience with SCRUM and/or SAFe methodologies.
• Define and prioritize business requirements and validate product capabilities.
• Excellent communication and presentation skills.
• Ability to work in a matrix environment and be a self-starter.

Responsibilities

• Define/maintain product roadmap aligned to strategy and customer needs; translates priorities into initiatives and delivery plans.
• Own/prioritize backlog to maximize value; write requirements/user stories and acceptance criteria.
• Collaborate with engineering/delivery teams through agile ceremonies to guide development; ensure quality and compliance.
• Facilitate cross-functional alignment and dependency management; support change adoption.
• Use data to evaluate success, inform prioritization, and drive continuous improvement.
• Coordinate with privacy, security, compliance, and accessibility teams to ensure requirements are integrated into delivery and release documentation.

Skills

Product ownership

Agile

Stakeholder management

Data-driven decisions

Healthcare IT

SCRUM

Education

Bachelor’s degree

Job description

The DX Product Owner is responsible for defining, prioritizing, and delivering digital healthcare products that improve customer experience, clinical workflows, and business outcomes. This role owns the product roadmap and backlog, serves as the primary bridge between business, clinical, and technology stakeholders, and ensures product solutions deliver measurable value while aligning with organizational strategy and healthcare regulatory requirements.

• Define/maintain product roadmap aligned to strategy and customer needs; translates priorities into product initiatives and delivery plans.
• Own/prioritize backlog to maximize value; writes requirements/user stories and acceptance criteria.
• Partner with engineering/delivery teams through agile ceremonies to guide development and support successful releases; ensures quality/usability (and current compliance expectations).
• Facilitate cross-functional alignment and dependency management; supports change adoption.
• Use data/analytics/metrics to evaluate success, inform prioritization, and drive continuous improvement.
• Coordinate with privacy, security, compliance, and accessibility partners to ensure requirements are incorporated into delivery and release documentation.

QUALIFICATIONS

• Bachelor’s degree in related field required.
• A minimum of five (5) years of experience as a Product Owner, Business Analyst or related role required.
• Experience working with agile product development teams required. Experience in healthcare, including payers, healthcare IT, or insurance, preferred.
• Strong ability to translate business and clinical needs into product requirements, manage competing priorities, and make data driven decisions.
• Must have demonstrated the ability to manage multiple products &/or scrum teams.
• Experience with SCRUM and/or Scaled Agile development methodologies.
• Expertise in defining and prioritizing business requirements and validating product capabilities.
• Excellent organizational, communication, and presentation skills.
• Excellent communication skills to engage an organization of multiple specialties.
• Ability to manage competing priorities and understand the downstream implications of shifting priorities.
• Ability to facilitate the completion of work in a matrix environment.
• Ability to analyze information and to evaluate the implications of a course of action or solution.
• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
• Strong interpersonal skills with a collaborative style.
• Demonstrated ability to use sound judgment and discretion regarding confidential information.
• Relationship management skills.
• A demonstrated track record of working with minimal supervision, being a self-starter, and working with others in a team environment.
• A demonstrated track record of consistently meeting and/or exceeding performance expectations.
• Strong implementation, problem solving, and analytical skills.
• Excellent project and time management skills.