Digital Experience Owner, Mid Level

Jobright.ai; Vienna (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A tech company in Vienna, Virginia, is seeking a Digital Experience Owner to enhance digital products and experiences. The role requires expertise in agile development, strong analytical skills, and the ability to communicate effectively with stakeholders. Join a dynamic team focused on innovative solutions to improve the member experience.

Qualifications

• Experience with agile development and digital product management or ownership.
• Ability to multi-task and prioritize with minimal direction.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Analyze and monitor existing digital products and experiences.
• Collaborate with cross-functional teams to define product vision.
• Assist with translating product vision into implementation.

Skills

Agile development

Market research

Project management

Communication

Analytical skills

Problem solving

Education

Bachelor's Degree in Information Technology, Business, Strategy or other related field

Job description

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Job Summary:

Navy Federal Credit Union is focused on building competitive digital products and experiences, and they are seeking a Digital Experience Owner to drive the vision and development of their digital offerings. The role involves collaboration with product teams and stakeholders to enhance member experiences and ensure strategic needs are met.

Responsibilities:

• Analyze and monitor existing digital products and experiences to grow, serve, and retain members

• Collaborate with a cross-functional team to define, refine, and launch product vision and strategy

• Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team

• Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences

• Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle

• Assist with managing the product backlog including refinement of features into stories with cross-functional team

• Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements

• Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization

• Regularly analyze true needs for product features and constantly push for clear understanding of value

• Develop business cases and business models for new products, product features, and experience changes when appropriate

• Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team

• Proactively work with product team to formulate creative ideas or solutions for potential issues

• Stay current with technology as well as, government/policy impacts and industry best practices

• Assist with determining when added product value should be pushed to members/employees

• Assist with the communications/presentations to executive management

• Perform other related duties as required

Qualifications:

Required:

• Experience with agile development and digital product management or ownership

• Experience leading, shaping and developing innovative solutions while managing business risks

• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly

• Ability to productively communicate to stakeholders, team members, and leaders

• Experience in developing business or technology strategy

• Knowledge of project/program/product management processes and methodologies

• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

• Ability to exercise initiative, produce desired results and achieve objectives

• Ability to learn different collaboration or product management tools quickly

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Analytical skills for analyzing product and experience data for product / experience optimization / improvements

• Analytical and conceptual skills to create original concepts/theories for various projects

• Skill delivering effective presentations to groups of various sizes

• Skill influencing and guiding strategic thinking

• Strong verbal, written and interpersonal communication skills

• Strong problem solving and negotiation skills

Preferred:

• Bachelor's Degree in Information Technology, Business, Strategy or other related field

• Background in investments, product management, technology or entrepreneurship

• Advanced knowledge of credit union operations/processes and procedures

• Experience with process improvement, Six Sigma Certified

• Experience working with third party vendors

• Experience optimizing digital experiences within financial services

Company:

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained Founded in 1933, headquartered in Vienna, Virginia, USA, team size 10001+ employees, currently Late Stage. Navy Federal Credit Union has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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