Digital Experience & Innovation Lead

Eversana; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

EVERSANA seeks a Digital Experience & Innovation Strategist to lead strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. You will analyze data, apply human-centered design, and shape future-state concepts to create intuitive and engaging experiences.

The role requires hands-on ability to manage timelines, be detail-oriented, and develop journey maps, architecture, prototypes, and rapid concepts that improve

Qualifications

• Experience with high-quality strategy and writing in large agency or enterprise settings.
• Internal communications experience.
• Hands-on with PowerPoint and Figma to craft compelling experiences.

Responsibilities

• Lead strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences.
• Analyze data and apply human-centered design, design thinking, and service design to identify opportunities and create intuitive experiences.
• Develop journey maps, experience architectures, prototypes, and innovative solutions that drive engagement and business impact.

Skills

PowerPoint

Figma

Job description

EVERSANA seeks a Digital Experience & Innovation Strategist to lead strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. You will analyze data, apply human-centered design, and shape future-state concepts to create intuitive and engaging experiences.

The role requires hands-on ability to manage timelines, be detail-oriented, and develop journey maps, architecture, prototypes, and rapid concepts that improve