Digital Experience & Innovation Strategist

The Blue Venture Fund; Yardley (Bucks County); On-site; USD 120,000 - 170,000; Full time

Job summary

EVERSANA is seeking a Digital Experience & Innovation Strategist to lead strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences.

The role applies human-centered design, design thinking, and service design to shape future concepts, create intuitive experiences, and deliver meaningful engagement and business impact. You will manage timelines, be hands-on, and detail-oriented.

Qualifications

• Experience with large agencies or enterprises and strong strategy writing.
• Internal communications experience.
• Ability to translate concepts into actionable roadmaps.

Responsibilities

• Lead strategy, design, and optimization of employee experiences across intranet and digital channels.
• Apply human-centered and service design to identify opportunities and drive business impact.
• Develop journey maps, architectures, prototypes, and innovative solutions.

Skills

Digital strategy

Conversational UX

Experience architecture

Journey design

Human-centered design

Service design

Prototyping

AI-enabled experiences

Continuous improvement

Public speaking/communication

Tools

PowerPoint

Figma

Job description

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

Digital Experience & Innovation Strategist

Leads and manages the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. Analyzes data and applies human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences. Develop journey maps, experience architectures, prototypes, and innovative solutions that simplify complex employee needs and drive meaningful engagement and business impact. Needs to be hands-on, able to develop and manage timelines, and be detail-oriented.

Qualifications

Key Focus Areas

• Digital and conversational experience strategy
• Experience architecture and journey design
• Human-centered design and employee insights
• Service design and experience innovation
• Concept development and rapid prototyping
• Emerging technologies and AI-enabled experiences
• Experience optimization and continuous improvement

We need someone with large agency or large enterprise experience who understands high-quality strategy and writing.

Internal communications experience.

PowerPoint & Figma experience

Additional Information

All your information will be kept confidential according to EEO guidelines.
Additional Information

OUR CULTURAL BELIEFS
Patient Minded - I act with the patient's best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

Follow us on LinkedIn | Twitter

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

Follow us on LinkedIn | Twitter