Digital Enablement Specialist

Kelly Services; Houston (TX); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule (onsite 3 days /

Job summary

Kelly Services is seeking a Digital Enablement Specialist in Houston, TX, on a 6-month contract. The role focuses on leading customer onboarding to digital platforms, coordinating with Sales and Customer Care, and delivering training to ensure successful tool adoption.

The position offers a hybrid schedule with three days onsite and two days remote. You will demonstrate products, respond to inquiries, manage multiple onboarding activities, and keep detailed records.

Qualifications

• Bachelor’s degree or equivalent experience in a related discipline.
• Experience in Customer Service, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, or onboarding.
• Strong project management and organizational skills; ability to manage multiple onboarding activities.

Responsibilities

• Lead the end-to-end onboarding of customers to digital platforms from identification through setup, training, activation and follow-up.
• Coordinate with Sales and Customer Care to prioritize customers for onboarding and outreach.
• Conduct customer demonstrations and training so customers can effectively use digital tools.
• Respond to inquiries and resolve onboarding issues to ensure adoption.
• Apply project management to track milestones and drive actions to completion.
• Maintain accurate customer records and onboarding documentation.
• Identify trends and provide insights for process improvement.

Skills

Customer onboarding

Project management

Training delivery

Sales Support

English proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Job description

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Digital Enablement Specialist to work at a premier industry leader in Houston, TX. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Pay Rate: $42.00 per hour (6-month Contract)

Shift: 8am-5pm, Monday-Friday

Why you should apply to be a Digital Enablement Specialist:

• Competitive pay rate at $42.00/hr.
• Hybrid work schedule: 3 days onsite, 2 days remote.
• Opportunity to work with a premier industry leader on a special project.
• Dynamic, collaborative environment with a focus on professional development.

What’s a typical day as Digital Enablement Specialist? You’ll be:

• Leading the end-to-end onboarding of customers to digital platforms, coordinating all activities from customer identification through setup, training, activation, and follow-up.
• Partnering closely with Sales and Customer Care teams to identify and prioritize customers for digital onboarding and coordinate outreach.
• Conducting customer demonstrations and training sessions, ensuring customers can effectively use digital tools and platforms.
• Responding to customer inquiries and resolving onboarding issues to ensure successful adoption.
• Applying strong project management skills to manage multiple onboarding activities, track milestones, and drive actions to completion.
• Maintaining accurate customer records and documentation throughout the onboarding process.
• Identifying trends, recurring questions, and barriers; sharing insights and opportunities for process improvement with stakeholders.
• Developing and updating training materials, job aids, and onboarding documentation.
• Monitoring customer engagement post-onboarding and providing further support or training as needed.
• Communicating onboarding progress, risks, and accomplishments to key stakeholders.

This job might be an outstanding fit if you:

• Have a Bachelor’s degree in Business Management, Supply Chain, Marketing, Communications, Project Management, or a related discipline, or equivalent relevant experience.
• Bring relevant experience in Customer Service, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, customer onboarding, or a related field.
• Possess strong project management and organizational skills, with the ability to manage multiple onboarding activities simultaneously.
• Demonstrate excellent customer-facing communication, presentation, facilitation, and training skills.
• Have the ability to translate technology, systems, and business processes into clear, customer-friendly information.
• Are highly competent in Microsoft Office tools, including Excel, PowerPoint, Outlook, and Teams.
• Can work independently, effectively manage priorities, and deliver results with limited supervision.Are fully proficient in English, both written and verbal.
• Salesforce experience is preferred.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en)

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.