Digital Enablement Lead, ServiceNow SPM & Change Governance

Northern Trust Company; Tempe (AZ); On-site; USD 109,000 - 185,000; Full time

Job summary

Northern Trust is seeking an Enterprise Change Management – Digital Enablement Lead to ensure ServiceNow SPM is effectively implemented in line with our enterprise governance framework. This role provides structured user support, drives enhancements based on business needs, and ensures data integrity and transparency across the portfolio.

You will lead governance-aligned delivery, collaborate with cross-functional teams, and champion adoption and reporting to inform leadership decisions.

Qualifications

• 8 years of experience delivering digital enablement or product delivery in financial services.
• Hands-on experience with ServiceNow SPM or similar platforms.
• Proven leadership driving adoption and stakeholder collaboration.
• Strong project management skills with governance knowledge.
• Experience gathering requirements and producing governance-aligned reports.

Responsibilities

• Manage intake, prioritization, and delivery of SPM requests in line with governance.
• Oversee backlog readiness, define acceptance criteria, manage dependencies, and ensure timely releases.
• Provide ongoing user support including guidance, training, and issue resolution to drive adoption.
• Ensure SPM reporting and dashboards meet governance requirements and provide leadership insights.
• Collect feedback and analyze data to identify improvements in SPM workflows and UX.
• Propose and prioritize SPM enhancements aligned with control standards and business goals.
• Maintain governance alignment of SPM configurations with compliance and risk management.
• Collaborate with stakeholders to evolve the SPM platform with governance integrity.

Skills

ServiceNow SPM

Platform adoption

Leadership

Project management

Governance

Job description

Northern Trust is seeking an Enterprise Change Management – Digital Enablement Lead to ensure ServiceNow SPM is effectively implemented in line with our enterprise governance framework. This role provides structured user support, drives enhancements based on business needs, and ensures data integrity and transparency across the portfolio.

You will lead governance-aligned delivery, collaborate with cross-functional teams, and champion adoption and reporting to inform leadership decisions.