Enterprise Change Management – Digital Enablement Lead

Northern Trust Company; Tempe (AZ); On-site; USD 109,000 - 185,000; Full time

Job summary

Northern Trust is seeking an Enterprise Change Management – Digital Enablement Lead to ensure ServiceNow SPM is effectively implemented in line with our enterprise governance framework. This role provides structured user support, drives enhancements based on business needs, and ensures data integrity and transparency across the portfolio.

You will lead governance-aligned delivery, collaborate with cross-functional teams, and champion adoption and reporting to inform leadership decisions.

Qualifications

• 8 years of experience delivering digital enablement or product delivery in financial services.
• Hands-on experience with ServiceNow SPM or similar platforms.
• Proven leadership driving adoption and stakeholder collaboration.
• Strong project management skills with governance knowledge.
• Experience gathering requirements and producing governance-aligned reports.

Responsibilities

• Manage intake, prioritization, and delivery of SPM requests in line with governance.
• Oversee backlog readiness, define acceptance criteria, manage dependencies, and ensure timely releases.
• Provide ongoing user support including guidance, training, and issue resolution to drive adoption.
• Ensure SPM reporting and dashboards meet governance requirements and provide leadership insights.
• Collect feedback and analyze data to identify improvements in SPM workflows and UX.
• Propose and prioritize SPM enhancements aligned with control standards and business goals.
• Maintain governance alignment of SPM configurations with compliance and risk management.
• Collaborate with stakeholders to evolve the SPM platform with governance integrity.

Skills

ServiceNow SPM

Platform adoption

Leadership

Project management

Governance

Job description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary:

Enterprise Change Management – Digital Enablement Lead ensures that ServiceNow Strategic Portfolio Management (SPM) platform is effectively implemented in alignment with enterprise governance framework. This role provides structured user support, ensuring the platform upholds governance standards, and drives enhancements based on business needs and feedback. This role supports consistent execution, transparency, and data integrity across the portfolio through effective use of the SPM platform.

Key Responsibilities:

SPM Execution & Operational Support

• Manage the intake, prioritization, and delivery of SPM requests, ensuring alignment with governance processes
• Oversee backlog readiness, including defining acceptance criteria, managing dependencies, and ensuring timely releases in collaboration with platform teams
• Provide ongoing user support, including guidance, training, and issue resolution to drive consistent adoption and effective use of the platform
• Ensure SPM reporting and dashboards are delivered in line with governance reporting requirements, providing accurate and actionable insights to leadership

Continuous Improvement & Governance Alignment

• Collect and analyze user feedback, lessons learned, and operational data to identify areas for improvement in SPM workflows, reporting and user experience
• Propose and prioritize SPM enhancements in collaboration with governance, ensuring all modifications align with control standards and business objectives
• Maintain strict governance alignment by ensuring SPM configurations and processes adhere to compliance, risk management, and audit requirements
• Partner with governance and cross-functional stakeholders to ensure the SPM platform evolves in line with organizational needs while maintaining governance integrity

Qualifications:

• 8 years of experience in product delivery, business systems, or digital enablement, preferably within financial services
• Hands-on expertise with ServiceNow SPM or similar platforms
• Demonstrated leadership driving platform adoption, user enablement, and stakeholder collaboration
• Proficient project management skills with an understanding of governance standards and delivery coordination
• Strong capabilities in requirements gathering, reporting discipline, and ensuring alignment with governance standards

Salary Range:
$108,965 – 185,155 USD

Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

Northern Trust also provides a discretionary bonus program that may include an equity component.

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] .