Digital Employee Experience Specialist I

R. L. Polk Mobility LLC; Columbia Township (MO); On-site; USD 59,000 - 89,000; Full time

Benefits offered by this job

Health and wellness benefits

Retirement savings plan with company-m

Incentive compensation where eligible

Job summary

Mobility Global seeks an IT Help Desk professional to deliver prompt, accurate support for hardware and software across Windows, macOS, iOS, and Microsoft 365 environments. You will configure devices, respond to inquiries, and deploy software across workstations and laptops, ensuring high user satisfaction.

The role requires 1–3 years of experience, relevant IT certifications or an Associate’s Degree in Information Systems, and the ability to multitask in a fast-paced setting.

Qualifications

• 1–3 years of help desk experience with technical training or an Associate’s Degree in IS.
• Hands-on knowledge of Windows 11, macOS and iOS operating systems.
• Proficiency with Microsoft 365 / Office 365 and related tools.
• Excellent written and oral communication and strong customer service orientation.
• Ability to learn new applications quickly and multitask in a fast-paced environment.
• Must be able to travel for off-site meetings and lift up to 60 lbs.

Responsibilities

• Provide accurate and creative solutions to hardware and software issues to maintain productivity.
• Configure PCs, laptops, VMs and mobile devices per Mobility Global processes.
• Install, update, and manage software using the internal IT stack.
• Respond to inquiries via phone, ticketing system, chat, email, and in-person visits.
• Build, test, and deploy software packages to workstations and laptops.

Skills

Help desk experience

IT certifications

Customer service

Communication skills

Time and project management

Multitasking

Self-motivated

Willingness to travel

Education

Associate’s Degree in Information Systems

Tools

Windows 11

macOS

iOS

Microsoft 365 / Office 365

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we’re creating new opportunities for our customers, our business, and our people. Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global — the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence. -10X Virginia Business Best Places to Work -9X Washingtonian Great Places to Work -10X Washington Post Top Workplace -3X St. Louis Post-Dispatch Best Places to Work

What You’ll Do

• Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices following established Mobility Global processes and procedures.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries via phone, internal ticketing system, in-person visits, chat, and email in a timely manner.
• Build, test, and deploy software packages to workstations and laptops using desktop management tools.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

What We’re Looking For

Required Qualifications

• 1-3 years of previous help desk experience combined with technical training, IT certifications (e.g., CompTIA A+, Apple Certified, or Microsoft certifications), or an Associate’s Degree in Information Systems.
• Detailed understanding of Windows 11, macOS, and iOS operating systems, and proficiency in the use and support of Microsoft 365 / Office 365.
• Exceptional customer service skills, with excellent written and oral communication skills and strong time and project management abilities.
• Aptitude to quickly learn and support frequently changing applications and systems, and the ability to multitask in a fast-paced environment while maintaining an emphasis on quality, as a self-motivated, detail-oriented team member.
• Ability to travel for off-site meetings, respond to after-hours urgent calls from internal users as needed, and lift and carry up to 60 lbs (e.g., workstations, printers, and peripheral equipment).
• This role requires 5 days per week in the Columbia, MO office.
• This position is open to applicants who are currently authorized to work in the United States and will not require employer sponsorship now or in the future.

The anticipated annual base salary range for this position is $59,000 - $89,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations. Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
• For more information on benefits, please visit us at https://mobilityglobalbenefits.com/ourbenefits

Equal Opportunity Employer Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.

Mobility delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.