Digital Customer Success Lead - Implementation

John Deere GmbH & Co. KG; Johnston (IA); In loco; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits with company contrib

401K and retirement benefits

Education/tuition assistance

Employee assistance programs

On-site gyms at certain Deere sites

Discount programs

Descrizione del lavoro

John Deere seeks a Customer Tech Implementation Lead in Johnston, IA, to own Deere’s Digital Customer Success operating model within the Customer Success organization, driving customers from digital connection to value realization, renewal, and advocacy. You will deploy a scalable framework that reduces customer effort and increases dealer efficiency by going direct to customers where appropriate.

You will design intelligence-led plays for onboarding, utilization, and renewal, guide

Competenze

• Ambiguity tolerance with ability to operationalize an operating model (concept to execution).
• Ability to influence a team and across organizations without direct authority.
• Strong understanding of digital and precision technology, including connectivity and data management.
• Ability to talk shop with customers, understand operations, and identify how digital tools can help.
• Data-driven approach using health signals and metrics to prioritize action and measure impact.
• Excellent verbal and written communication for executive-ready updates.

Mansioni

• Own the Digital Customer Success workstream within the Customer Tech Implementation strategy, operationalize capabilities, report outcomes, and elevate risks and opportunities.
• Benchmark best practices and translate into a customer engagement framework and playbook library.
• Design and scale intelligence-led customer success plays (onboarding, enablement, community, intervention).
• Provide day-to-day leadership for the Digital Customer Success team, onboard new teammates, set priorities and ways of working.
• Drive onboarding, utilization, value realization, retention, and renewals for premium digital products, focusing on reducing churn and time-to-value.
• Grow engagement across Deere's digital ecosystem (Operations Center Web, Equipment Mobile, JD) for premium digital growth and measure behavior change.
• Close gaps between insights and customer action, enabling proactive outreach where dealers cannot reach.
• Build community learning and customer advocacy programs for peer-to-peer learning.
• Identify drivers of adoption, renewal, churn; surface insights to support product improvement and tactics.
• Partner with ISG, A&CS Product Management, Tech Comm, Region teams, and dealers for a connected customer experience.

Conoscenze

Builder Mindset

Leadership & Influence

Technical Knowledge

Customer Knowledge

Data-Driven

Communication Skills

Formazione

Bachelor’s degree or equivalent work experience

Descrizione del lavoro

John Deere seeks a Customer Tech Implementation Lead in Johnston, IA, to own Deere’s Digital Customer Success operating model within the Customer Success organization, driving customers from digital connection to value realization, renewal, and advocacy. You will deploy a scalable framework that reduces customer effort and increases dealer efficiency by going direct to customers where appropriate.

You will design intelligence-led plays for onboarding, utilization, and renewal, guide