Digital Customer Engagement Specialist

Jim Curley Buick GMC; Keyport (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer match

Performance-based compensation

Career progression opportunities

CRM training

Job summary

Jim Curley Buick GMC is seeking a Digital Customer Engagement Specialist to convert online interest into showroom visits through phone, email, and digital communication. You’ll be the first human contact, turning leads into scheduled appointments and supporting measurable dealership revenue in a dynamic BDC environment.

You’ll work in a structured, metrics-driven setting with CRM processes, training, and opportunities to advance to sales, service, and finance.

Qualifications

• Strong phone communication and professional writing skills.

Responsibilities

• Convert online inquiries into showroom visits and scheduled appointments via phone, email, and digital channels.

Skills

Metrics-driven

Phone communication

Professional writing

Tech-savvy

Self-motivated

Tools

CRM software

Microsoft Office

Job description

Ready to build a career with the Jersey Shore's most innovative dealership? We're looking for a metrics-focused professional to join our Business Development Center as a Digital Customer Engagement Specialist. This isn't traditional sales - it's the specialized art of converting online interest into showroom visits through phone, email, and digital communication. Why Jim Curley Buick GMC? We're not your typical dealership. We've built our reputation in the Lakewood and Keyport areas through innovative services like concierge pickup/delivery, transparent pricing, and supporting the military community throughout the Jersey Shore. You'll be representing a dealership that customers trust and recommend. Why This Role Matters: Today's car buyers start online. You'll be their first human contact, turning digital inquiries into scheduled appointments. Your success directly impacts both customer experience and dealership revenue, making this one of the most measurable, results-driven positions in automotive retail. What Success Looks Like:

• Consistently achieving targeted appointment and show rates
• Following proven CRM processes that turn leads into loyal customers
• Earning performance bonuses based on measurable results

You’ll Excel Here If You:

• Thrive in structured, metrics-driven environments
• Enjoy phone-based customer engagement
• Take pride in organization and follow-through
• Prefer clear expectations and measurable results over ambiguous "relationship building"
• Appreciate working for a company that genuinely supports the community

We Provide:

• Comprehensive training in automotive products, CRM systems, and digital engagement
• Medical, Dental, Vision, and 401K with employer match
• Performance-based compensation with clear earning potential
• Structured career path within our BDC team, with opportunities to advance to sales, service, and finance departments
• Pride in representing a dealership known for innovation and community support

Requirements:

• Strong phone communication and professional writing skills
• Comfort with technology (CRM, Microsoft Office, multi-line phones)
• Ability to handle fast-paced, goal-oriented environment
• Self-motivation and accountability mindset
• No automotive experience required - we'll teach you everything about our products

Preferred Qualifications:

• Previous customer service or sales experience
• Familiarity with automotive industry terminology
• Experience with digital communication platforms (chat, social media)

Ready to turn digital engagement into a rewarding automotive career with the Jersey Shore's most trusted dealership?