Digital Concierge: Online Chat & Reservations

vampbusiness; City View (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Kendall’s Grill is looking for an Online Chat Support Agent to assist customers via live chat and digital channels. You will provide accurate menu information, help with online orders and reservations, and resolve concerns while delivering a positive experience.

The role emphasizes friendly, patient communication, attention to detail, and professional handling of inquiries, with collaboration across restaurant staff to meet customer needs.

Qualifikationen

• Excellent written communication and customer-service skills.
• Friendly, patient, and professional communication style.
• Strong attention to detail and ability to multitask.
• Comfortable using computers, chat platforms, email, and other digital tools.

Aufgaben

• Respond to customer inquiries through live chat and other online communication channels.
• Provide accurate information about menu items, pricing, restaurant hours, services, and promotions.
• Assist customers with online orders, reservations, modifications, and general requests.
• Handle customer complaints and concerns professionally and work toward appropriate solutions.
• Communicate clearly, politely, and efficiently with customers.
• Escalate complex issues to the appropriate manager or department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company customer-service policies and procedures.
• Protect customer information and maintain confidentiality.
• Work collaboratively with restaurant staff to ensure customer requests are handled efficiently.

Kenntnisse

Written communication

Customer service

Multitasking

Digital tools

Jobbeschreibung

Kendall’s Grill is looking for an Online Chat Support Agent to assist customers via live chat and digital channels. You will provide accurate menu information, help with online orders and reservations, and resolve concerns while delivering a positive experience.

The role emphasizes friendly, patient communication, attention to detail, and professional handling of inquiries, with collaboration across restaurant staff to meet customer needs.