Remote Client Support & Coordination Specialist

Alpha; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Kendall Auto is seeking a Remote Client Support Specialist to assist customers with inquiries, provide information on services and orders, and coordinate with internal teams to ensure a positive experience. This remote role offers a flexible schedule and a focus on accurate records and timely follow-up.

The position emphasizes strong communication, organization, and a proactive approach to resolving issues while maintaining professional, friendly customer interactions.

Qualifications

• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Reliable internet connection and a suitable home workspace.
• Positive attitude and willingness to learn.
• Ability to work independently and manage tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide information about services, orders, and ongoing requests.
• Receive, organize, and track customer requests from initial contact through resolution.
• Keep customers informed about status and follow up when more information is needed.
• Maintain accurate customer information and support records in company systems.
• Identify customer concerns and coordinate with departments to resolve them.
• Collaborate with sales, service, and admin teams to handle requests efficiently.
• Assist with documentation, scheduling, and other administrative tasks.

Skills

Communication skills

Organizational skills

Independent work

Customer service

Job description

Kendall Auto is seeking a Remote Client Support Specialist to assist customers with inquiries, provide information on services and orders, and coordinate with internal teams to ensure a positive experience. This remote role offers a flexible schedule and a focus on accurate records and timely follow-up.

The position emphasizes strong communication, organization, and a proactive approach to resolving issues while maintaining professional, friendly customer interactions.