Online Chat Support Agent

vampbusiness; City View (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Kendall’s Grill is looking for an Online Chat Support Agent to assist customers via live chat and digital channels. You will provide accurate menu information, help with online orders and reservations, and resolve concerns while delivering a positive experience.

The role emphasizes friendly, patient communication, attention to detail, and professional handling of inquiries, with collaboration across restaurant staff to meet customer needs.

Qualifications

• Excellent written communication and customer-service skills.
• Friendly, patient, and professional communication style.
• Strong attention to detail and ability to multitask.
• Comfortable using computers, chat platforms, email, and other digital tools.

Responsibilities

• Respond to customer inquiries through live chat and other online communication channels.
• Provide accurate information about menu items, pricing, restaurant hours, services, and promotions.
• Assist customers with online orders, reservations, modifications, and general requests.
• Handle customer complaints and concerns professionally and work toward appropriate solutions.
• Communicate clearly, politely, and efficiently with customers.
• Escalate complex issues to the appropriate manager or department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company customer-service policies and procedures.
• Protect customer information and maintain confidentiality.
• Work collaboratively with restaurant staff to ensure customer requests are handled efficiently.

Skills

Written communication

Customer service

Multitasking

Digital tools

Job description

Kendall’s Grill is seeking a friendly, professional, and customer-focused Online Chat Support Agent to assist customers through online chat and digital communication channels. The successful candidate will respond promptly to customer questions, provide accurate information about our menu and services, assist with orders and reservations, and help resolve customer concerns while delivering a positive experience.

Key Responsibilities

• Respond to customer inquiries through live chat and other online communication channels.

• Provide accurate information about menu items, pricing, restaurant hours, services, and promotions.

• Assist customers with online orders, reservations, modifications, and general requests.

• Handle customer complaints and concerns professionally and work toward appropriate solutions.

• Communicate clearly, politely, and efficiently with customers.

• Escalate complex issues to the appropriate manager or department when necessary.

• Maintain accurate records of customer interactions and requests.

• Follow company customer-service policies and procedures.

• Protect customer information and maintain confidentiality.

• Work collaboratively with restaurant staff to ensure customer requests are handled efficiently.

Qualifications

• Excellent written communication and customer-service skills.

• Friendly, patient, and professional communication style.

• Strong attention to detail and ability to multitask.

• Comfortable using computers, chat platforms, email, and other digital tools.