Digital Communications Lead (Web & Social)

City of Wheaton; Indiana; On-site; USD 69,000 - 90,000; Full time

Job summary

The City of Wheaton seeks a Digital Communications Specialist to manage the City’s website, social media, and digital tools. You will ensure accessibility, coordinate with departments, and report on analytics to drive communication strategies.

You will lead digital projects, oversee CMS updates, and support emergency communications, with a focus on user experience and timely, accurate information.

Qualifications

• Bachelor’s degree in communications, marketing, digital media, or related field.
• 3+ years of experience in website management, digital communications, or related area.
• Experience with CMS, website, and social media platforms.
• Knowledge of WCAG accessibility standards.
• Experience with digital analytics and reporting tools.
• Experience with web-based applications, APIs, and basic web technologies.
• Strong project management, organizational, analytical, and communication skills.

Responsibilities

• Manage daily operation of the City’s website via CMS updates.
• Ensure content is accurate, accessible, and user-friendly; fix broken links.
• Support website development and integration with third-party tools.
• Oversee digital projects including website redesigns and tools.
• Plan, schedule, and monitor social media content; respond professionally.
• Ensure WCAG compliance across digital channels and resources.
• Gather and report website and social analytics to inform strategy.
• Assist in emergency communications and distribution of alerts.
• Train staff on CMS usage and digital tools.
• Collaborate with departments to coordinate cohesive communications.

Skills

CMS

Web analytics

Social media management

Project management

Accessibility WCAG

Technical troubleshooting

Communication

Education

Bachelor’s degree

Tools

Adobe Acrobat Pro

Adobe Creative Suite

Canva

Microsoft Office

APIs

Web technologies

Job description

The City of Wheaton seeks a Digital Communications Specialist to manage the City’s website, social media, and digital tools. You will ensure accessibility, coordinate with departments, and report on analytics to drive communication strategies.

You will lead digital projects, oversee CMS updates, and support emergency communications, with a focus on user experience and timely, accurate information.