Digital Communication Representative

Cornerstone Capital Bank; Houston (TX); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Bonus potential

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking a Digital Communications Specialist to join our team in Englewood, CO or Houston, TX. The position focuses on world-class customer care through all digital channels, owning and resolving inquiries, and proactive communication.

The successful candidate will have 2+ years in mortgage servicing and customer service, with strong writing and interpersonal skills, and a willingness to work collaboratively in a fast-paced

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in Customer Service.
• Minimum 1 year of resolving customer inquiries in writing.
• Bi-lingual skills a plus.
• Strong writing skills with a focus on customer needs.
• Solid analytical skills with prudent judgment.
• Excellent organizational and time management.
• Team player with strong interpersonal skills.
• Ability to work through stressful situations professionally.
• Attention to detail.

Responsibilities

• Reinforce confidence in CHL's ability to provide best-in-class care in mortgage loan servicing.
• Engage with CHL team members to resolve customer inquiries.
• Identify trends or opportunities to improve customer experience and reduce inquiries.
• Continuously improve knowledge base and skills to maximize customer satisfaction.

Skills

Strong writing skills

Customer Service

Mortgage servicing knowledge

Bilingual skills a plus

Analytical skills

Attention to detail

Team player

Interpersonal skills

Written communication

Education

High School Diploma, GED, or equivalent experience

Job description

Who we are

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for

Cornerstone Servicing is seeking a Digital Communications Specialist to join our team in Englewood, CO! The Digital Communication Representative role is responsible for providing world class customer care to our customers through all digital communication channels. This position will provide outstanding customer care by taking ownership and responsibility for all activity occurring at CHL and ensuring full and complete resolution to each customer inquiry. Additionally, this position is responsible for pro‑active customer communication.

Location & Compensation

• Location: onsite in Englewood, CO or Houston, TX
• Compensation: $22-25/hr, depending on experience

Key Responsibilities

• Responsible for reinforcing confidence in CHL's ability to provide best class care in mortgage loan servicing by utilizing strong problem‑solving, positive language and strong writing skills to fully resolve all customer inquiries.
• Engaging with other CHL team members as needed to fully resolve customer inquiries.
• Ability to identify trends and/or customer experience improvement opportunities based on customer inquiries to mitigate future customer inquiries and improve overall customer experience.
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience.

Qualifications / What you'll need to be successful

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in Customer Service.
• Minimum 1 year of resolving customer inquiries in writing.
• Bi‑lingual skills a plus.
• Strong writing skills while having a passion for taking care of customer needs with exceptional customer service skills.
• Solid analytical skills with the ability to exercise prudent judgment.
• Exceptional organization and time management a must.
• Comfortable being a team player.
• Strong interpersonal skills in addition to verbal/written communication.
• Ability to work through stressful situations professionally.
• Attention to detail.

What we offer

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.

What to do next

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there’s something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.