Client Relationship Manager

Cornerstone Capital; Englewood (CO); On-site; USD 115,000 - 130,000; Full time

Job summary

Cornerstone Capital, through its Cornerstone Servicing division, is seeking a Client Relationship Manager in Englewood, Colorado. This onsite role focuses on delivering superior service, managing portfolio performance, and interfacing with leadership and clients to align service levels with strategic objectives.

You will cultivate strong relationships, anticipate client needs, coordinate with business development, operations and analytics, and drive initiatives that boost satisfaction, retention

Qualifications

• Minimum 5+ years mortgage servicing experience.
• Strong analytics and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage complex projects and cross-functional teams.
• Self-motivated, client-centric with sales aptitude.
• Experience with MSP and portfolio management.

Responsibilities

• Create and maintain high level client contact.
• Ensure client satisfaction against internal and client benchmarks.
• Collaborate on strategic plans for client success.
• Provide tactical support including issue resolution, renewals, and deal coordination.

Skills

Mortgage servicing experience

MSP knowledge

Portfolio management

Project management

Verbal and written communication

Interpersonal skills

Organizational skills

Sales experience

Cross-functional collaboration

Problem solving

MSP software

Tools

MSP

Job description

Englewood, CO 200
10800 E Geddes Ave
Suite 200
Englewood, CO 80112, USA

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

The Client Relationship Manager will provide excellent client service, ensuring client expectations are met and exceeded through regular meetings and discussions covering service levels and portfolio performance. The CRM will interface frequently with members of the internal leadership team as well as our clients and will work closely with business development, operational teams, and reporting and analytics. Excellent communications skills and in-depth knowledge of the company's products and services. Operates autonomously. Seasoned individual contributor.

• Location: Onsite daily in Englewood, CO
• Compensation: $115-130k

Key Responsibilities

• Creating and maintaining a high level of personal contact with your clients
• Creating and maintaining a high level of client satisfaction as measured by both internal and client benchmarks
• Understand the Clients related strategic plan/s for success and collaborate on the implementation/execution of the plan and overall account success
• Provide tactical support including issue resolution, contract monitoring and renewals, as well as routine processes and deal coordination

Knowledge, Experience, Education Required

• Minimum 5+ years professional mortgage servicing experience required
• Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations
• Self-motivated and client centric
• Knowledge of MSP
• Understanding of portfolio management and transactions
• Excellent verbal and written communications, interpersonal and organizational skills
• Excellent analytical and problem-solving skills
• Project Management experience and skills, i.e., the ability to manage complex projects and work with a cross-functional team
• While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done
• Ability to identify and resolve issues
• Ability to prioritize under tight deadlines
• Flexible, adaptable to change, comfortable working creatively, thrives on team environments, and have sales experience

What we offer

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.