Digital Communication Representative

Cornerstone Capital Bank; Englewood (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Performance-based bonus

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking a Digital Communications Specialist to join our Englewood, CO team. This role provides world-class customer care across digital channels and ensures complete resolution of inquiries, with proactive communication.

Requirements include a High School Diploma or GED, at least 2 years in mortgage servicing and customer service, 1 year writing-based inquiry resolution, and strong writing, analytical, and time-management skills.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of mortgage servicing experience.
• Minimum 2 years of Customer Service experience.
• Minimum 1 year of resolving customer inquiries in writing.

Responsibilities

• Resolve customer inquiries and provide world-class care.
• Engage with CHL team members to fully resolve inquiries.
• Identify trends to improve customer experience.
• Continuously improve knowledge base and skills.

Education

High School Diploma or GED

Job description

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Digital Communications Specialist to join our team in Englewood, CO! The Digital Communication Representative role is responsible for providing world class customer care to our customers through all digital communication channels. This position will provide outstanding customer care by taking ownership and responsibility for all activity occurring at CHL and ensuring full and complete resolution to each customer inquiry. Additionally, this position is responsible for pro-active customer communication.

• Location: onsite in Englewood, CO
• Compensation: $22-25/hr, depending on experience

Key Responsibilities:

• Responsible for reinforcing confidence in CHL's ability to provide best class care in mortgage loan servicing by utilizing strong problem-solving, positive language and strong writing skills to fully resolve all customer inquiries.
• Engaging with other CHL team members as needed to fully resolve customer inquiries
• Ability to identify trends and/or customer experience improvement opportunities based on customer inquiries to mitigate future customer inquiries and improve overall customer experience
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience

What you'll need to be successful:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in Customer Service
• Minimum 1 year of resolving customer inquiries in writing
• Bi-lingual skills a plus
• Strong writing skills while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.