Client Relationship Manager

Cornerstone Servicing; Englewood (CO); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Full benefits

Bonus potential

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking a Client Relationship Manager to deliver exceptional client service and manage portfolio performance. You will meet with leadership, coordinate with business development, operations, and analytics to ensure client satisfaction.

The ideal candidate has at least five years in mortgage servicing, strong communication, problem solving, and project management skills, and a client-centric, self-motivated approach.

Qualifications

• Minimum 5+ years professional mortgage servicing experience required.
• Ability to be conceptual, able to recognize problems from few clues, and comfortable with complex situations.
• Self-motivated and client centric.
• Knowledge of MSP.
• Understanding of portfolio management and transactions.
• Excellent verbal and written communications, interpersonal and organizational skills.
• Excellent analytical and problem-solving skills.
• Project Management experience with cross-functional teams.
• Ability to influence others to action and manage deadlines.

Responsibilities

• Creating and maintaining a high level of personal contact with clients.
• Creating and maintaining a high level of client satisfaction as measured by internal and client benchmarks.
• Understand the client strategies for success and collaborate on implementation and account success.
• Provide tactical support including issue resolution, contract monitoring and renewals, and routine processes.

Skills

Mortgage servicing

MSP

Portfolio management

Project management

Client communication

Cross-functional teamwork

Tools

MSP software

Job description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Client Relationship Manager will provide excellent client service, ensuring client expectations are met and exceeded through regular meetings and discussions covering service levels and portfolio performance. The CRM will interface frequently with members of the internal leadership team as well as our clients' and will work closely with business development, operational teams, and reporting and analytics. Excellent communications skills and in-depth knowledge of the company's products and services. Operates autonomously. Seasoned individual contributor.

• Location: Onsite daily in Englewood, CO
• Compensation: $115-130k

Key Responsibilities:

• Creating and maintaining a high level of personal contact with your clients
• Creating and maintaining a high level of client satisfaction as measured by both internal and client benchmarks
• Understand the Clients related strategic plan/s for success and collaborate on the implementation/execution of the plan and overall account success
• Provide tactical support including issue resolution, contract monitoring and renewals, as well as routine processes and deal coordination

Knowledge, Experience, Education Required:

• Minimum 5+ years professional mortgage servicing experience required
• Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations
• Self-motivated and client centric
• Knowledge of MSP
• Understanding of portfolio management and transactions
• Excellent verbal and written communications, interpersonal and organizational skills
• Excellent analytical and problem-solving skills
• Project Management experience and skills, i.e., the ability to manage complex projects and work with a cross-functional team
• While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done
• Ability to identify and resolve issues
• Ability to prioritize under tight deadlines
• Flexible, adaptable to change, comfortable working creatively, thrives on team environments, and have sales experience

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.