Digital Commerce Resolution Specialist (Afternoon hours)

USC0 Revvity, Inc.; Town of Poland (NY); Hybrid; USD 31,654 - 47,482; Full time

Benefits offered by this job

Private healthcare, including dental

Long-term disability insurance

Multisport card

Tuition reimbursement

Employee referral program

Career development opportunities

Office facilities with parking

Bike subsidy

CSR and sports initiatives

Relaxation and nursery rooms

Up to 4 additional vacation days

Job summary

Revvity is seeking a Digital Commerce Resolution Specialist (Afternoon hours) for a remote role based in Poland. You will follow SOPs to process and ship orders the same day, monitor EDI/cXML orders, and actively resolve issues for customers.

You will manage cases, communicate with customers, and log root causes to prevent recurrence. This role requires strong SAP experience, knowledge of EDI/cXML, and excellent communication skills.

Qualifications

• SAP (Order Entry, Customer Master, Deals, invoice output settings)
• Knowledge and troubleshooting of cXML or EDI orders
• Addressing IDOC failures
• Troubleshooting electronic invoices
• Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
• SFDC case management
• Meticulous attention to detail
• Excellent time management
• Relentless commitment to deadlines
• Excellent written and verbal communication skills

Responsibilities

• Meticuluously follow SOPs to ensure that orders are processed & shipped the same day.
• Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
• Create and leverage cases when communicating with customers.
• Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders.
• Solve for immediate customer needs including complaints, issues, tasks, requests, or updates.
• Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively.
• Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process.
• Act as the customer-facing “case owner” when the customer has reported a problem.

Skills

Meticulous attention to detail

Excellent time management

Deadlines oriented

Excellent written and verbal comunic?

Tools

SAP

cXML/EDI troubleshooting

IDOC failures

SFDC case management

Job description

Job Title

Digital Commerce Resolution Specialist (Afternoon hours)

Location(s)

Poland - Remote (Home Based)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity.

Key Responsibilities

• Meticuluously follow SOPs to ensure that orders are processed & shipped the same day.
• Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
• Create and leverage cases when communicating with customers.
• Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders.
• Solve for immediate customer needs including complaints, issues, tasks, requests, or updates.
• Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively.
• Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process.
• Act as the customer-facing “case owner” when the customer has reported a problem.

Required Qualifications

• SAP (Order Entry, Customer Master, Deals, invoice output settings)
• Knowledge and troubleshooting of cXML or EDI orders
• Addressing IDOC failures
• Trubleshooting electronic invoices
• Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
• SFDC case management
• Meticulous attention to detail
• Excellent time management
• Relentless commitment to deadlines
• Excellent written and verbal communication skills

What We Offer

• Private healthcare, including dental care, through Lux Med Life and long-term disability insurance through Generali
• MultiSport card and a broad range of social benefits
• Christmas vouchers and subsidies for vacations and childcare
• Option to borrow office equipment for your home workspace
• Tuition reimbursement
• Employee referral program
• Internal career development opportunities across multiple business areas
• Modern office facilities, including parking
• Bike subsidy
• CSR and sports initiatives
• Relaxation, gaming, and nursery rooms
• Up to 4 additional vacation days

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