Digital Client Experience Lead — Private Banking

JPMorganChase; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorganChase is seeking a Digital Client Service Associate in the Private Bank to be the primary contact for online client needs. You will work with Bankers, product partners, and operations teams to deliver a seamless online experience for Private Bank clients.

The role involves handling client requests, ensuring compliance with controls, and coordinating with client-facing teams to execute transactions, in a fast-paced, high-volume environment.

Qualifications

• Interest in technology
• Excellent communication skills (verbal and written)
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• 3+ years of experience in similar roles
• Strong problem solving acumen

Responsibilities

• Provide exceptional service and flawless execution on client requests and inquiries
• Follow the firm's controls policies and procedures and regulations as well as protecting client assets against potential fraud activities
• Engage with respective client facing teams and internal business groups to deliver and execute client transactions

Skills

Interest in technology

Excellent communication

MS Office proficiency

3+ years of experience

Problem solving

Education

College degree or equivalent financial service experience

Job description

JPMorganChase is seeking a Digital Client Service Associate in the Private Bank to be the primary contact for online client needs. You will work with Bankers, product partners, and operations teams to deliver a seamless online experience for Private Bank clients.

The role involves handling client requests, ensuring compliance with controls, and coordinating with client-facing teams to execute transactions, in a fast-paced, high-volume environment.