Digital Chat Support Specialist — Fast Help & Growth

Mary Rush Care Ltd; River Hills (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Career growth

Training

Inclusive environment

Job summary

Mary Rush Care Ltd in River Hills, Wisconsin is seeking a Digital Chat Support Representative to be the first point of contact for customers via live chat.

You will resolve inquiries, provide accurate product information, and document interactions while delivering empathetic, timely support that enhances the brand experience. The role offers flexible scheduling and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, preferably in a digital or chat support environment.
• Excellent written communication skills with strong attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues or raise complex cases to appropriate teams.
• Document all interactions and maintain detailed records in the customer support system.
• Collaborate with team members and other departments to enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Maintain a positive and empathetic attitude while managing multiple chats simultaneously.

Skills

Customer service

Written communication

Multitasking

Problem-solving

CRM software

Education

High school diploma or equivalent

Tools

Chat software

CRM tools

Basic computer apps

Job description

Mary Rush Care Ltd in River Hills, Wisconsin is seeking a Digital Chat Support Representative to be the first point of contact for customers via live chat.

You will resolve inquiries, provide accurate product information, and document interactions while delivering empathetic, timely support that enhances the brand experience. The role offers flexible scheduling and opportunities for growth within a supportive team.