Digital Chat Support Representative

Mary Rush Care Ltd; River Hills (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Career growth

Training

Inclusive environment

Job summary

Mary Rush Care Ltd in River Hills, Wisconsin is seeking a Digital Chat Support Representative to be the first point of contact for customers via live chat.

You will resolve inquiries, provide accurate product information, and document interactions while delivering empathetic, timely support that enhances the brand experience. The role offers flexible scheduling and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, preferably in a digital or chat support environment.
• Excellent written communication skills with strong attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues or raise complex cases to appropriate teams.
• Document all interactions and maintain detailed records in the customer support system.
• Collaborate with team members and other departments to enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Maintain a positive and empathetic attitude while managing multiple chats simultaneously.

Skills

Customer service

Written communication

Multitasking

Problem-solving

CRM software

Education

High school diploma or equivalent

Tools

Chat software

CRM tools

Basic computer apps

Job description

River Hills, River Hills, Wisconsin, 53209, UNITED STATES

Are you passionate about delivering exceptional customer experiences through digital channels? As a Digital Chat Support Representative, you will be the first point of contact for customers seeking assistance, providing timely and accurate support via live chat. This role offers an exciting opportunity to engage with diverse customers, solve problems efficiently, and contribute to a positive brand reputation.

The Digital Chat Support Representative plays a vital role in maintaining customer satisfaction by offering real-time support across digital platforms. You will handle inquiries, troubleshoot issues, and guide customers with professionalism and empathy. Your ability to communicate clearly and multitask effectively will ensure seamless interactions and swift resolutions.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues or raise complex cases to appropriate teams.
• Document all interactions and maintain detailed records in the customer support system.
• Collaborate with team members and other departments to enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Maintain a positive and empathetic attitude while managing multiple chats simultaneously.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, preferably in a digital or chat support environment.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Proficient with chat software, CRM tools, and basic computer applications.
• Strong problem-solving skills and a customer-focused mindset.
• Flexibility to work in shifts, including evenings and weekends, as needed.
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional growth and ongoing training.
• Supportive and inclusive work environment.
• Flexible scheduling options to promote work-life balance.
• Paid time off and holiday benefits.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience