Digital Banking Systems Specialist: SME & Vendor Liaison

EdFed; Illinois; On-site; USD 65,000 - 85,000; Full time

Job summary

EdFed is seeking an experienced professional to provide internal organizational support for key member-facing digital systems, including the Digital Banking platform and related services.

You will serve as the SME for Digital Banking administration, coordinating with the Director of Business Technology and the vendor for integration and testing, while collaborating with staff and stakeholders to gather requirements and drive improvements.

Qualifications

• Associates or better is required.
• 5 years of related work experience is required.

Responsibilities

• Provide internal support for Digital Banking and related systems.
• Serve as subject matter expert for Digital Banking system administration.
• Coordinate with the Director of Business Technology for Digital Banking and core system integration.
• Test updates, changes, and enhancements to the Digital Banking system.
• Coordinate testing with business lines and stakeholders.
• Coordinate implementations and changes with the Digital Banking vendor.
• Collaborate with Data Analyst to report and analyze Digital Banking performance and data.
• Manage third party member-facing digital system integrations.
• Gather, analyze, and document business requirements related to member-facing digital systems.
• Recommend features aligned with organizational goals.
• Perform other duties as assigned by management.

Skills

Organization skills

Time management

Problem solving

Communication

Education

Associate degree

Bachelor's degree

Job description

EdFed is seeking an experienced professional to provide internal organizational support for key member-facing digital systems, including the Digital Banking platform and related services.

You will serve as the SME for Digital Banking administration, coordinating with the Director of Business Technology and the vendor for integration and testing, while collaborating with staff and stakeholders to gather requirements and drive improvements.