Digital Banking Systems & Process Analyst

Digitailor; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Jefferson Bank is seeking a Digital Banking Business Systems Analyst to partner with business units, IT, product and project teams, and vendors to analyze needs and deliver tech solutions for online and mobile banking, onboarding, and other digital platforms.

You will document requirements, support testing, coordinate deployments, and continuously seek improvements in processes and automation while ensuring strong controls and user experience.

Qualifications

• College degree in Computer Science, Information Systems, Business Administration, Finance, or a related field preferred; relevant experience may substitute for formal education.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; ability to work with cross-functional teams.

Responsibilities

• Serve as the business systems analyst for assigned applications, platforms, and business units, acting as a subject matter resource for assigned systems and processes.
• Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve the user experience.
• Respond to application support requests and escalated user issues; troubleshoot application issues and coordinate resolution with internal teams, business users, and vendors.
• Provide daily application support, maintenance coordination, monitoring, and file transfer review; assist with configuration updates, permissions, and processing variables after approval.
• Monitor vendor communications on releases, updates, and known issues, and communicate system changes, risks, and impacts to affected business units.
• Facilitate requirements sessions with business users, IT teams, and third-party vendors; elicit, analyze, and document current-state and future-state business processes.
• Create process-flow diagrams, gap analyses, business and functional requirements, and documentation; translate business needs into written specifications for system changes.
• Create, document, and execute system test cases for assigned application changes and upgrades; document results and coordinate defect resolution with IT teams, vendors, and business users.
• Support user acceptance testing, including test case development, session facilitation, defect tracking, and validation that changes meet requirements.
• Support deployment and post-implementation activities, including readiness planning, issue tracking, lessons learned, and helping users understand new functionality.
• Serve as liaison between Product Managers, Project Managers, business stakeholders, vendors, and technical teams, supporting business cases and governance processes.
• Perform other duties as assigned.

Skills

Banking knowledge

Business analysis

Stakeholder comms

Test planning

Process improvement

Vendor coordination

Documentation

Microsoft Office

Education

College degree

Tools

Jack Henry SilverLake

CRM systems

Online banking platforms

Payments systems

Job description

Jefferson Bank is seeking a Digital Banking Business Systems Analyst to partner with business units, IT, product and project teams, and vendors to analyze needs and deliver tech solutions for online and mobile banking, onboarding, and other digital platforms.

You will document requirements, support testing, coordinate deployments, and continuously seek improvements in processes and automation while ensuring strong controls and user experience.