Digital Banking Systems Analyst: Drive Automation & UX

Jefferson Bank; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Jefferson Bank is seeking a Business Systems Analyst for the Digital Banking domain to partner with business units, IT, product managers, and vendors to analyze needs and deliver technology solutions for online and mobile banking, digital onboarding, and self-service platforms.

The role involves gathering requirements, documenting current and future states, coordinating testing, and ensuring changes meet business objectives. Strong communication across stakeholders is essential.

Qualifications

• 3+ years in banking, financial services, business systems, operations, or technology support.
• Strong understanding of business process analysis, system configuration concepts, and stakeholder communication.
• Banking systems experience preferred, including Jack Henry SilverLake or comparable core banking platforms.
• Experience with third-party application integration and support (online banking, payments, wire, ACH, CRM, reporting, or workflow platforms).

Responsibilities

• Serve as the business systems analyst for assigned applications, platforms, and business units.
• Analyze processes, workflows, system functionality, and user needs to improve efficiency and user experience.
• Respond to application support requests; troubleshoot and coordinate resolution with IT, business users, and vendors.
• Provide daily application support, maintenance coordination, and testing coordination.
• Monitor vendor communications on releases and issues; communicate changes and impacts to business units.
• Facilitate requirements sessions; elicit, analyze, and document current and future state processes.
• Create process-flow diagrams, gap analyses, and documentation; translate needs into specifications.
• Create, document, and execute system test cases; coordinate defect resolution with IT and vendors.
• Support user acceptance testing and defect tracking; ensure changes meet requirements.
• Assist with deployment and post-implementation activities, readiness planning, and user training.
• Serve as liaison between Product Managers, Project Managers, stakeholders, vendors, and technical teams.

Skills

Banking domain knowledge

Business process analysis

Stakeholder communication

System configuration concepts

Vendor coordination

Education

Bachelor's degree in CS/IS/Business/Finance

Tools

Jack Henry SilverLake

Job description

Jefferson Bank is seeking a Business Systems Analyst for the Digital Banking domain to partner with business units, IT, product managers, and vendors to analyze needs and deliver technology solutions for online and mobile banking, digital onboarding, and self-service platforms.

The role involves gathering requirements, documenting current and future states, coordinating testing, and ensuring changes meet business objectives. Strong communication across stakeholders is essential.