Business Systems Analyst, Digital Banking

Digitailor; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Jefferson Bank is seeking a Digital Banking Business Systems Analyst to partner with business units, IT, product and project teams, and vendors to analyze needs and deliver tech solutions for online and mobile banking, onboarding, and other digital platforms.

You will document requirements, support testing, coordinate deployments, and continuously seek improvements in processes and automation while ensuring strong controls and user experience.

Qualifications

• College degree in Computer Science, Information Systems, Business Administration, Finance, or a related field preferred; relevant experience may substitute for formal education.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; ability to work with cross-functional teams.

Responsibilities

• Serve as the business systems analyst for assigned applications, platforms, and business units, acting as a subject matter resource for assigned systems and processes.
• Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve the user experience.
• Respond to application support requests and escalated user issues; troubleshoot application issues and coordinate resolution with internal teams, business users, and vendors.
• Provide daily application support, maintenance coordination, monitoring, and file transfer review; assist with configuration updates, permissions, and processing variables after approval.
• Monitor vendor communications on releases, updates, and known issues, and communicate system changes, risks, and impacts to affected business units.
• Facilitate requirements sessions with business users, IT teams, and third-party vendors; elicit, analyze, and document current-state and future-state business processes.
• Create process-flow diagrams, gap analyses, business and functional requirements, and documentation; translate business needs into written specifications for system changes.
• Create, document, and execute system test cases for assigned application changes and upgrades; document results and coordinate defect resolution with IT teams, vendors, and business users.
• Support user acceptance testing, including test case development, session facilitation, defect tracking, and validation that changes meet requirements.
• Support deployment and post-implementation activities, including readiness planning, issue tracking, lessons learned, and helping users understand new functionality.
• Serve as liaison between Product Managers, Project Managers, business stakeholders, vendors, and technical teams, supporting business cases and governance processes.
• Perform other duties as assigned.

Skills

Banking knowledge

Business analysis

Stakeholder comms

Test planning

Process improvement

Vendor coordination

Documentation

Microsoft Office

Education

College degree

Tools

Jack Henry SilverLake

CRM systems

Online banking platforms

Payments systems

Job description

JOB FUNCTION : The Digital Banking Business Systems Analyst partners with business units, Information Technology, Product Managers, Project Managers, and third-party vendors to analyze business needs, optimize processes, and deliver technology solutions supporting Jefferson Bank's strategic and operational objectives. Within the Digital Banking domain, the role supports online and mobile banking, digital account opening and onboarding, treasury management services, customer self-service, and other customer-facing digital platforms. The analyst gathers and documents requirements, supports application functionality, facilitates solution design, coordinates testing, and identifies opportunities to improve efficiency and automation. DUTIES &

Responsibilities

Serve as the business systems analyst for assigned applications, platforms, and business units, acting as a subject matter resource for assigned systems and processes. Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve the user experience. Respond to application support requests and escalated user issues; troubleshoot application issues and coordinate resolution with internal teams, business users, and vendors. Provide daily application support, maintenance coordination, monitoring, and file transfer review; assist with configuration updates, permissions, and processing variables after approval. Monitor vendor communications on releases, updates, and known issues, and communicate system changes, risks, and impacts to affected business units. Facilitate requirements sessions with business users, IT teams, and third-party vendors; elicit, analyze, and document current-state and future-state business processes. Create process-flow diagrams, gap analyses, business and functional requirements, and documentation; translate business needs into written specifications for system changes. Create, document, and execute system test cases for assigned application changes and upgrades; document results and coordinate defect resolution with IT teams, vendors, and business users. Support user acceptance testing, including test case development, session facilitation, defect tracking, and validation that changes meet requirements. Support deployment and post-implementation activities, including readiness planning, issue tracking, lessons learned, and helping users understand new functionality. Serve as liaison between Product Managers, Project Managers, business stakeholders, vendors, and technical teams, supporting business cases and governance processes. Perform other duties as assigned.

Minimum Qualifications

• Work Experience 3+ years in a banking, financial services, business systems, operations, or technology support environment.
• Strong understanding of business process analysis, system configuration concepts, application support, and stakeholder communication.
• Banking systems experience preferred, including experience with Jack Henry SilverLake or comparable core banking platforms.
• Experience with third-party application integration and support preferred, including online banking, payments, wire, ACH, CRM, reporting, or workflow platforms.
• Preferred Experience Experience supporting technology projects, system conversions, or process improvement initiatives.
• Experience working with cross-functional project teams, business sponsors, vendors, and technical resources.
• Experience developing process-flow diagrams, gap analyses, business cases, requirements documentation, and test plans.
• Exposure to reporting tools, automation platforms, workflow tools, or AI-enabled productivity tools.
• Supervisory Experience None.
• Education/Skills College degree in Computer Science, Information Systems, Business Administration, Finance, or a related field preferred; relevant experience may substitute for formal education.
• Competency Requirements Analytical - Observe processes and trends and recommend changes that advance departmental goals.
• Initiative - Take independent action, act on opportunities, and practice self-development.
• Adaptability/Flexibility - Adapt to change, take on new challenges, and adjust plans as needs change.
• Integrity/Ethics - Deal with others honestly, maintain confidentiality, and be accountable for actions.
• Vision/Values - Support and communicate the Bank's mission, vision, and values.
• Must have excellent interpersonal and customer service skills, with strong verbal and written communication skills.
• Physical Requirements Must be able to lift, bend, and reach to move materials and equipment weighing up to 35 pounds.
• Must be able to be mobile in an office environment.
• Must be able to speak to communicate with vendors and employees and use a keyboard to compose communications.
• Must be able to sit, read, and focus on documents and computer screens for long periods.
• Equipment/Machines/Software Excellent computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Standard office equipment (computers, phone systems, copiers, scanners, shredders, fax).
• Position Includes Driving Driving is not an essential function of the position.
• A driver's license is not required.
• This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible.

Duties

and tasks may be assigned by management team based on department and business needs.