Digital Banking Support Specialist

Community Financial System, Inc.; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Community Financial System, Inc. seeks a Customer Care Center representative in New York to handle incoming bank calls, provide Digital Banking support, and assist branches with deposits and loan questions.

The role requires strong communication, PC skills, and experience in customer service. You will log call details in Synapsys and follow Regulation E procedures while upholding high professional standards.

Qualifications

• High school diploma or equivalent required; basic computer skills and typing ability expected.
• Excellent verbal and written communication skills; ability to explain banking products clearly.
• Previous customer service or call center experience preferred; banking background a plus.

Responsibilities

• Answer incoming bank calls and route or assist callers according to policy.
• Provide technical support for Digital Banking products and assist with basic deposit/loan questions.
• Log call details in Synapsys and assist with related clerical tasks.
• Maintain compliance with relevant laws, policies and training requirements.

Skills

Typing

Digital banking knowledge

Verbal and written communication

Customer service

Attention to detail

Education

High School Diploma or equivalent

All applicants must be 18+

Tools

Synapsys

General banking software

Job description

Community Financial System, Inc. seeks a Customer Care Center representative in New York to handle incoming bank calls, provide Digital Banking support, and assist branches with deposits and loan questions.

The role requires strong communication, PC skills, and experience in customer service. You will log call details in Synapsys and follow Regulation E procedures while upholding high professional standards.