Digital Banking Support Specialist I

American1cu; Jackson (MI); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health

Dental

Vision

Time Off

Job summary

American 1 Credit Union is seeking an E-Service Specialist to deliver outstanding member service through electronic channels in a Jackson, MI call center. The role focuses on responding to member inquiries, providing product information, and guiding members toward solutions that improve financial wellness.

The ideal candidate has strong written communication skills, prior customer service experience, and a high school diploma or GED.

Qualifications

• High school diploma or GED is required.
• Experience in customer service and assisting members via digital channels.
• Excellent written communication skills.

Responsibilities

• Respond to member needs via electronic delivery channels with clear communication.
• Assist with online banking, mobile deposits, bill payment, loans and product inquiries.
• Maintain confidentiality and protect member information.
• Collaborate with team to deliver superior member experience and meet goals.

Skills

Customer service

Written communication

Education

High School Diploma or GED

Job description

American 1 Credit Union is seeking an E-Service Specialist to deliver outstanding member service through electronic channels in a Jackson, MI call center. The role focuses on responding to member inquiries, providing product information, and guiding members toward solutions that improve financial wellness.

The ideal candidate has strong written communication skills, prior customer service experience, and a high school diploma or GED.