Payment Support & Delinquency Specialist

American1cu; Jackson (MI); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Responsible Time Off

Job summary

American 1 Credit Union in Jackson, MI is seeking a Payment Support Specialist to contact members with delinquent accounts and secure payment arrangements. The role emphasizes delivering excellent customer service and upholding the credit union’s mission to promote financial wellness in the community.

The ideal candidate has delinquency experience and strong communication skills, with the ability to work collaboratively yet lead when needed.

Qualifications

• Minimum education of a high school diploma or GED.
• Experience in credit union/banking or delinquency collections is preferred.
• Strong communication and problem-solving skills in a fast-paced environment.
• Ability to work effectively in a team and maintain confidentiality.

Responsibilities

• Contact members and collect on delinquent accounts while promoting a positive image.
• Engage with members to identify payment arrangements and minimize delinquency.
• Work effectively with others on common tasks and follow policies.
• Represent the credit union in the community and uphold core values.

Skills

Delinquency experience

Customer service

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Adobe Acrobat

Job description

American 1 Credit Union in Jackson, MI is seeking a Payment Support Specialist to contact members with delinquent accounts and secure payment arrangements. The role emphasizes delivering excellent customer service and upholding the credit union’s mission to promote financial wellness in the community.

The ideal candidate has delinquency experience and strong communication skills, with the ability to work collaboratively yet lead when needed.