Digital Banking Support Specialist I

Dime Community Bank; Hauppauge (NY); On-site; USD 43,000 - 50,000; Full time

Job summary

Dime Commercial Bank is seeking an Online Banking Support Specialist I for its call center to assist both personal and business customers with online banking services, including login assistance and Zelle-related inquiries.

The role emphasizes delivering expert guidance, troubleshooting issues, and educating customers on digital banking security. A fast-paced environment requires strong communication and a customer-focused mindset, with salary commensurate with experience.

Qualifications

• High school diploma or equivalent; Associate or Bachelor’s degree preferred.
• Minimum 1 year experience in a call center or customer support environment.
• Prior banking or financial services strongly preferred.
• Familiarity with online banking systems, mobile apps, and digital payment platforms (including Zelle).
• Ability to troubleshoot technical issues and guide customers through digital processes.
• Strong communication and active listening skills.
• Knowledge of compliance and security protocols related to digital banking.

Responsibilities

• Provide expert-level assistance for online banking platforms (personal and business).
• Troubleshoot login issues, password resets, and multi-factor authentication problems.
• Support customers with Zelle enrollment, transactions, and error resolution.
• Educate customers on digital banking features and security best practices.
• Handle escalated cases requiring advanced technical knowledge.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Maintain accurate documentation of customer interactions and resolutions.

Education

High school diploma or equivalent; Associate or Bachelor’s degree preferred

Job description

Dime Commercial Bank is seeking an Online Banking Support Specialist I for its call center to assist both personal and business customers with online banking services, including login assistance and Zelle-related inquiries.

The role emphasizes delivering expert guidance, troubleshooting issues, and educating customers on digital banking security. A fast-paced environment requires strong communication and a customer-focused mindset, with salary commensurate with experience.