Digital Banking Support Specialist I

Dime Commercial Bank; Hauppauge (NY); On-site; USD 43,000 - 50,000; Full time

Job summary

Dime Commercial Bank in Hauppauge, NY is hiring an Online Banking Support Specialist I for its Call Center to assist personal and business customers with digital banking services.

You will handle login issues, MFA, Zelle enrollment, and educate customers on security best practices while collaborating with internal teams to resolve complex issues. This role requires clear communication in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• Minimum 1 year of call center or customer support experience.
• Banking or financial services experience preferred.
• Familiarity with online banking, mobile apps, and Zelle.
• Ability to troubleshoot tech issues and guide customers.
• Strong communication and active listening skills.
• Ability to handle multiple inquiries in a fast-paced environment.
• Knowledge of digital banking security and compliance.

Responsibilities

• Provide expert online banking assistance for personal and business customers.
• Troubleshoot login, password resets, MFA issues.
• Support Zelle enrollment and transactions.
• Educate customers on digital features and security best practices.
• Handle escalated cases requiring advanced tech knowledge.
• Collaborate with internal teams to resolve issues.
• Maintain documentation of interactions and resolutions.

Skills

Customer support

Banking knowledge

Zelle knowledge

Troubleshooting

Communication

Multitasking

Education

High school diploma

Associate or Bachelor's preferred

Job description

Dime Commercial Bank in Hauppauge, NY is hiring an Online Banking Support Specialist I for its Call Center to assist personal and business customers with digital banking services.

You will handle login issues, MFA, Zelle enrollment, and educate customers on security best practices while collaborating with internal teams to resolve complex issues. This role requires clear communication in a fast-paced environment.