Digital Banking Support Specialist

Citizens Bank of Mukwon; Town of Mukwonago (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Citizens Bank of Mukwon in Mukwonago, Wisconsin seeks a Digital Banking Specialist to provide professional support for all Digital Banking products to both internal staff and customers.

You will handle inquiries, perform setup for Cash Management services, and assist with training, while maintaining confidentiality and ensuring compliance with regulatory requirements. The role requires strong communication and problem-solving skills in a fast-paced banking environment.

Qualifications

• High school diploma or GED.
• 1 year certificate from college or technical school; or 3–6 months related experience.
• Excellent verbal and written communication skills; professional demeanor.
• Understanding of Bank policies and regulatory requirements; confidentiality.

Responsibilities

• Respond to emails and calls on Digital Banking products including password resets and feature questions.
• Coordinate with vendors and use CRM to track and resolve issues.
• Provide administrative support for Digital Banking tools such as Banno, Bill Pay, RDC, and Zelle.
• Setup users for Cash Management services and assist in training at customer locations.
• Help in fraud prevention and participate in testing new Digital Banking features.

Skills

Customer service

Digital banking

CRM systems

Communication skills

Attention to detail

Education

High school diploma or GED

College certificate in related field

Tools

Jack Henry

Synergy CRM

Job description

Citizens Bank of Mukwon in Mukwonago, Wisconsin seeks a Digital Banking Specialist to provide professional support for all Digital Banking products to both internal staff and customers.

You will handle inquiries, perform setup for Cash Management services, and assist with training, while maintaining confidentiality and ensuring compliance with regulatory requirements. The role requires strong communication and problem-solving skills in a fast-paced banking environment.