Digital Banking Support Specialist

CoVantage Credit Union; Neenah (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k match up to 200%

Bonus up to 4% of annual salary

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union in Wisconsin is seeking a full-time Digital Services Specialist to join our Contact Center team. You will serve members through digital channels and Virtual Teller ATM, delivering efficient, professional support and helping members navigate digital banking options.

Ideal candidates have at least 3 years of credit union experience or an Associate's Degree, can work onsite, and communicate clearly with diverse members.

Qualifications

• 3+ years of credit union experience or an Associate's Degree.
• Ability to work fully onsite.
• Excellent written and verbal communication; professional interaction with diverse members.
• Sound judgment in member interactions.
• Organized and efficient in a fast-paced environment.

Responsibilities

• Stay updated on products, services, disclosures, and forms.
• Provide support for Virtual Teller ATM: cashing checks, withdrawals, deposits, loan payments, and more.
• Seek opportunities to deliver exceptional service and strengthen member relationships.
• Guide members on prudent use of credit and other financial services; suggest value-added options.
• Assist with special projects related to online issues, account openings, and enhancing the digital services experience.

Skills

Communication skills

Onsite work

Professionalism

Organization

Adaptability

Education

Associate's Degree

Job description

CoVantage Credit Union in Wisconsin is seeking a full-time Digital Services Specialist to join our Contact Center team. You will serve members through digital channels and Virtual Teller ATM, delivering efficient, professional support and helping members navigate digital banking options.

Ideal candidates have at least 3 years of credit union experience or an Associate's Degree, can work onsite, and communicate clearly with diverse members.