Digital Services Specialist

CoVantage Credit Union; Neenah (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k match up to 200%

Bonus up to 4% of annual salary

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union in Wisconsin is seeking a full-time Digital Services Specialist to join our Contact Center team. You will serve members through digital channels and Virtual Teller ATM, delivering efficient, professional support and helping members navigate digital banking options.

Ideal candidates have at least 3 years of credit union experience or an Associate's Degree, can work onsite, and communicate clearly with diverse members.

Qualifications

• 3+ years of credit union experience or an Associate's Degree.
• Ability to work fully onsite.
• Excellent written and verbal communication; professional interaction with diverse members.
• Sound judgment in member interactions.
• Organized and efficient in a fast-paced environment.

Responsibilities

• Stay updated on products, services, disclosures, and forms.
• Provide support for Virtual Teller ATM: cashing checks, withdrawals, deposits, loan payments, and more.
• Seek opportunities to deliver exceptional service and strengthen member relationships.
• Guide members on prudent use of credit and other financial services; suggest value-added options.
• Assist with special projects related to online issues, account openings, and enhancing the digital services experience.

Skills

Communication skills

Onsite work

Professionalism

Organization

Adaptability

Education

Associate's Degree

Job description

Unleash your potential with a career in the modernized world of digital banking! CoVantage is seeking a full time Digital Services Specialist to join our Contact Center team. This individual will provide efficient, professional service to members through digital channels and Virtual Teller ATM.

CoVantage invests in our team members! The pay for this role is $20.38-$30.56 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
• Provides support assistance of Virtual Teller ATM such as cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
• Seek opportunities to provide exceptional service and strengthen the member and credit union relationship.
• Provide members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions to increase financial value.
• Assist with special projects such as reporting that relates to online issues, account openings, and other areas to help enhance the digital services experience.

Qualifications

• Have a minimum of 3 years' credit union experience or an Associate's Degree
• Ability to work fully onsite
• Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people on a daily basis
• Able to regularly apply sound judgment with respect to member interactions
• Able to be organized and efficient while working in a fast-paced work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.